Business process outsourcing, or the subcontracting of business-related processes to third-party agencies, is an ever-growing industry in the Philippines. This is thanks to a wealth of talent in the Philippines, the high proficiency in English among Filipinos, and values like hospitality and community-orientedness that are very much ingrained among the local population. Today, many top BPO companies and call centers are headquartered in Metro Manila, among them Accenture, JP Morgan, IBM, Convergys, Sitel, Teleperformance, Concentrix, and Alorica. These companies, along with many promising startups, are responsible for earning a large chunk of the country’s revenue. Sadly, over the decades, the industry has also earned something of a reputation for being extremely demanding—especially on one’s time and proximity to family.