IBEX Silver City (Pasig) is conducting over the phone interview and accepting walk-in applicants! What are you waiting for? Apply now!

What awaits you at ibex?

JOB DESCRIPTION

Providing friendly, personable, and timely support to our customers via CRM Tool, live calls, e-mail, and chat-based services
Understand Client Products and Services
Make decisions according to the defined Policies and Procedures related to client products and services
Identify improvement opportunities in workflow and suggest solutions
Interface effectively with other internal and client teams
Respond to customer inquiries through live calls, chat, or email
Resolve customer inquiries quickly and effectively via live calls, chat, and email based on the scope of work
Assisting with customer orders and account issues including but not limited to cancellations, returns, and shipping issues
Collaborate cross-functionally and escalate policy, product, and technical issues when appropriate
Utilize available resources to identify appropriate solutions for customers
Identify and escalate emerging product or customer dissatisfaction issues
Maintain a positive attitude in a team-oriented environment

Qualifications

Completed at least 2 years in college with no back subjects
Excellent written and verbal communication skills
Typing proficiency of at least 40 words per minute with a minimum of 85% accuracy
Basic computer navigation and technical skills Advanced problem-solving skills
Ability to Multi-task
Excellent interpersonal and communication skills
Excellent customer service skills while maintaining high-quality standards
Ideally with advanced Google chrome suite skills
Ideally with advanced knowledge of ZenDesk and ZenDesk Talk
Ideally with experience using Chat Software

Visit us at 3/F Silver City, Frontera Verde, Pasig City

IT / Computers in Pasig, Metro Manila