MedSpecialized, Inc. is looking for a Support and Implementation Analyst!

General Description: A Support and Implementation Analyst is responsible for conducting data analysis and software testing before program deployment. Duties include providing the client with overviews and workshops on the product, teaching trainers on product functionality, and supporting clients through testing processes to ensure proper functionality after launch.

Work Schedule and Arrangement: 11 PM - 12 NN PHT; Office-based Setup

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:
•   Addressing Client concerns over call, email or chat
•   Provide root cause solution to the client concerns
•   Maintaining the Case Log for the overall issues being reported
•   Implementation of IPS
•   Creating custom reports asked by client
•   Escalating the case to Developers in case of bugs/ changes/ enhancements
•   Clear case age

Requirements:
•   Bachelor's degree in computer science, business analytics, or a related field
•   Fresh graduates are welcome to apply!
•   Proficient with various industry applications, including Python, HTML, REST, and Javascript
•   Working knowledge of SQL and ETL
•   Excellent communication and organizational skills
•   Easy going and independent
•   Basic knowledge of medical terminologies
•   Can work with less supervision
•   Physically fit to work in a BPO setting
•   Willing to work in our Cebu IT Park office
•   Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):
•   Monthly salary of 16,000 - 18,000
•   New hire bonus of 5,000

Perks and other benefits:
•   Paid Training Period
•   All national Philippines and USA holidays are observed
•   Paid time off—public holidays, vacation, and personal time off
•   Robust and effective Government Benefits Administration
•   Lactation breaks (for breastfeeding moms)
•   Discounted optical services with our partner clinic
•   Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
•   Free Health insurance with one (1) free dependent
•   Free Life insurance
•   Free Accident insurance
•   Relocation allowance for new hires (from Outside Cebu)
•   Company-sponsored outings
•   Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
•   International travel opportunities (India and US office)

Our Recruitment Process:
1.   Candidate Application Form
2.   General Assessment
3.   Initial Interview (Virtual)
4.   Final Interview (Virtual)
5.   Job Offer
6.   Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

LUZON

Current City

Job Category

Barangays

Job Levels

Job Hiring in Malolos City, Luzon

1 Year or Less

With business certificates Medspecialized, Inc.