CSR - Onboarding Associate (Medical Account experience needed)

₱20,000 - 26,000 per month

2 to 4 Years
High School Graduates are Welcome
Established in 2016
51-200 Employees
eBloc2 - 9th Cebu IT Park, Lahug, Cebu City, Cebu
Total vacancies for this job title: Over 50
Posted On: July 23, 2024
Job ID: 451894

Details

CSR - ONBOARDING ASSOCIATE (MEDICAL ACCOUNT EXPERIENCE NEEDED)

 

Job Summary: Onboarding associates receive/make in and outbound calls from/to patients and care representatives with the goal of scheduling patients for physical therapy.

 

Detailed Functions/Key Differentiators:

  • Manage the registering, scheduling, and rescheduling for all new and existing patients.

  • Record Management – Ensure the proper information is obtained and communicated with the patient (i.e., identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.).

  • Receive, screen, and coordinate telephone calls from healthcare providers.

  • Place outbound calls and emails to patient leads.

Job Qualifications:

  • Typically requires less than 1 year of related experience.

Education:

  • Requires a high school diploma or equivalent.