Call Center Trainer

2 to 4 Years
High School Graduates are Welcome
With Business Certificates
Established in 2011
51-200 Employees
Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: July 11, 2024
Job ID: 451811


Job Title: Call Center Trainer

Work Arrangement: On Site

Work Schedule: Mid Shift

Location: Cebu Business Park, Cebu City

Rate: Flexible & Negotiable


Holiday Factory is a travel company offering affordable holiday packages, including flights, hotel accommodations, and organized tours to various global destinations. Known for its competitive pricing, the company targets budget-conscious travelers, families, and groups seeking value-for-money vacations. Customers can book these packages online, with detailed itineraries and inclusions provided on the website. Recently, Holiday Factory has expanded its operations to the Philippine market, further broadening its reach and making travel accessible to a wider audience. The company is particularly popular in regions like the Middle East, emphasizing convenience and affordability.


Key Responsibilities:

  • Design, develop, and update comprehensive training programs for call center staff, including new hire onboarding, product knowledge, customer service techniques, and sales skills

  • Create training materials, manuals, and e-learning modules

  • Conduct engaging and interactive training sessions for new hires and ongoing training for current employees

  • Utilize various training methods, such as workshops, e-learning, simulations, and on-the-job training

  • Assess the effectiveness of training programs through feedback, evaluations, and performance metrics

  • Identify training gaps and recommend improvements to enhance the training curriculum

  • Provide one-on-one coaching and support to call center agents to improve their performance and address specific training needs

  • Develop personalized development plans for agents who require additional support

  • Communicate training schedules and updates to relevant stakeholders


  • Bachelor’s degree in Education, Business, Human Resources, or a related field

  • Any Certifications/Licenses in Training is HIGHLY PREFERRED

  • At least 2 Years & above experience as a Call Center Trainer or similar role in a call center environment IS STRICTLY REQURIED

  • Strong knowledge of call center operations/terminologies, customer service principles, and sales techniques

  • Excellent Communication Skills


  • Generous Paid Time Offs, including Holidays

  • HMO – Health Insurance (Employee + 1 Free Dependent)

  • Clear pathways for career advancement within the company

  • Rewarding Salary Package

Join Holiday Factory and contribute to making dream vacations a reality for travelers around the world!

How to Apply

Send your resume and application letter to the following email address:, with the Subject: "Your Full Name_Trainer Application"