CSR | Logistics Account | With 35k signing bonus

No Experience
With Business Certificates
Established in 2016
51-200 Employees
Bantud, Iloilo City, Iloilo
Total vacancies for this job title: Over 50
Posted On: July 15, 2024
Job ID: 451081

Details

We are hiring a CUSTOMER SERVICE REPRESENTATIVE to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.