Team Managers / Operations Managers

Managerial / Supervisory
With Business Certificates
Established in 2003
1001-5000 Employees
Cebu Business Park, Hipodromo, Cebu City, Cebu
This is An URGENT Job Vacancy
Posted On: July 12, 2024
Job ID: 450606




World's leading Virtual Assistant and customer service company since 2003. Featured on CNN, CBC and a lot of media for our services. With offices around the Globe and headquartered in the US & offices at India and Philippines


We are looking for:


Core Responsibilities:

  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

  • Ensure compliance with all established policies and procedures.

  • Assist and work directly with top management.

  • Integral in crafting new policies, work as a problem solver, offer expert guidance to all team members, and be ready to roll up his/her sleeves to do any work anytime.

  • Evaluates direct reports and provides formal counselling and mentoring to staff

  • Develop individual & team goals and implement plans to carry out objectives

  • Maximizes potential of subordinates through coaching, development and effective performance management methods.

  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage & training, provision of excellent clientele service.

  • Oversee and direct the activities of a number of processes & campaigns along with team lead & staff assigned to the campaign.

  • Responsible for communication of strategy, initiatives and performance metrics.

  • Defines and manages group/team structures and resource levels to support business needs.

  • Proactive in delivering work, tracking client issues and maintaining all correspondence and issue resolution.

  • Works with Operations Manager for TM/TL roles in workforce planning by examining business needs, investigating and evaluating staff scheduling, preparing and allocating staff resources.

  • Seeks to continually improve service delivery by reviewing team performance.

  • Effectively address any performance issue and work with OM and HR for recommendation and implement any necessary corrective actions.

Job Qualifications:

  • A graduate of any Bachelor’s Degree

  • Naturally great with people especially on phones

  • At least 3 years(s) of working experience in the related field is required for this position; preferably Program manager / Assistant Manager/ Operation Manager specializing in BPO operations and management

  • At least 1-2 years Team Lead Official experience

  • Strong computer skills required, especially using MS office applications.

  • Ability to multi-task and work in a fast paced environment, problem solving and analytical skills.

  • Ability to think logically, communicate clearly with a wide range of users on a wide range of issues.

  • Strong organizational, analytics and managerial skills

  • Ability to build productive business relationships with teams and clients.

  • Ability to self-manage, self-motivate and be accountable for assignments and related deadlines.

  • Proactive and competent with strong presentation skills.

Video tour of our hip offices:  


CS Division website: