Tier 1 Customer Service Representative (On-site)

1 Year or Less
Established in 2016
51-200 Employees
Apas, Cebu City, Cebu
Total vacancies for this job title: 10
Posted On: July 21, 2024
Job ID: 449929

Details

TIER 1 CUSTOMER SERVICE REPRESENTATIVE (ON-SITE)

 

RESPONSIBILITIES:

  • Provides application support relating to software functionality, incident resolution and systems configuration, including case escalations, phone and email.

  • Recognizes both basic and advanced problems, conducts research, provides resolution and follow up with customers as needed, escalating more complex cases.

  • Logs and tracks calls using CRM, maintains incident history and related problem documentation.

  • Provide expert customer support, including professional, courteous and timely communication at all levels of interaction.

  • Act as mentoring resource for junior staff, managing escalations from CSRs as needed.

QUALIFICATIONS:

  • EXCELLENT English Communication skills.

  • Minimum of at least 1 year BPO experience.

  • Has experience as Technical Support Representative.

  • Strong attention to detail and time management.

  • Patient, helpful, friendly, and pleasant demeanor/personality. Able to teach and share knowledge effectively.

  • Able to clearly explain complex information and technical terms in a simplified manner.

  • A confident communicator with outstanding written and verbal skills, strong customer service and conflict resolution skills.

  • Able to work onsite.

  • Can start ASAP.