Urgent Hiring: Healthcare Representative

URGENT HIRING: HEALTHCARE REPRESENTATIVE

JOB DUTIES & RESPONSIBILITIES:

These tasks are subject to change depending on the nature of service of the division/department or business direction. 

• Works on a team and serves as the client’s point of contact with questions or concerns

• Exhibit a high level of empathy and soft skills when working with customers

• Must own client issues, from start to finish

• Anticipate the client’s next five questions and provide the answers before they ask

• Provide a personal, easy, reliable, and clear experience to our clients so they know that account as a world-class service provider

• Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth

• Handle confidential information with tact and discretion according to all HIPAA legislation

• Educate clients on systems, tools, and policies related to our products and services

•  Maintain organized account information on each client

• Collaborate with internal partners to develop and execute business plans and strategies

• Remain well versed in all regulations related to business services

• Utilize company resources to maximize efficiency

• Perform any other duties, pertaining to the business needs, as assigned by Client Experience Manager

REQUIREMENTS

• Must have a passion for service

• Be a team player

• Be a keen problem-solver that can think on his/her feet

• Be a self-starter who is comfortable taking the initiative

• Must be the kind of person that is always up for a challenge

• Superior written, verbal, and organizational skills

• Be highly detail-oriented and possess strong multitasking and time management skills

• Work well under stressful situations and manage a large client block with high call and email volumes at times

• Must be able to rely on your resources and quickly research a response – if you don’t know something, you Google it

• Ability to work and thrive in an energetic, fast-paced environment

• Highly goal-oriented and self-motivated

• Forward-thinking and easily adaptable to change

• Ability to set and exceed client expectations

• Have a desire to grow and advance within the organization

• Ability to navigate between multiple web-based programs

CREDENTIALS & EXPERIENCE:

• 2 to 3 years Healthcare experience, preferred

• Intermediate to advanced Microsoft Excel experience, preferred

• Experience in Benefits Administration, preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Work in an office environment; sustained posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.

Minimum Qualifications

• At least SHS graduate

• At least 6 months BPO Exp (Preferrably with Healthcare)

• Excellent communication skills - verbal and written

• Willing to work on-site

• Can start ASAP

JOIN US today and enjoy the following benefits:

• Exciting performance-based incentives 

• HMO with Dental coverage + FREE dependent

• Exciting performance-based incentives

• Career development 

• Paid Trainings

• Life insurance program 

• Government benefits & Salary package from day one 

Location

Cebu: 7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St,