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Service Desk Analyst

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 1945
10,000+ Employees
Cyberpod Eton 1 Centris Quezon Avenue, Pinyahan, Quezon City, Metro Manila
Total vacancies for this job title: 10
Posted On: April 23, 2024
Job ID: 446750

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Details

SERVICE DESK ANALYST

 

Duties:

  • Should be able to handle calls, chats & web tickets.

  • Troubleshoot IT issues reported by end users and resolve the ticket

  • Capture necessary details in the ticket and assign unresolved issues.

  • Completes all Wipro and client mandated trainings before the due date

  • Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM tool

  • Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage.