Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Company Description

BUZZY COFFEE AND TEA PRODUCTS TRADING is a leading service provider in the catering industry, with extensive experience in the Chinese market since its establishment in 2013. Our business encompasses a wide range of services, including coffee and milk tea training, sales of second-hand and brand-new coffee machines, sales of other bar equipment, as well as the supply of coffee and milk tea raw materials. We provide a comprehensive one-stop solution, covering professional services such as training, product development, operational guidance for store openings, store decoration, and marketing event planning for store launches. Leveraging our 10 years of industry experience, we have successfully trained over 20,000 to 30,000 coffee shop owners and accumulated valuable experience with numerous well-known brands.

In 2020, BUZZY COFFEE AND TEA PRODUCTS TRADING entered the Philippine market and established a branch in Cebu. We are committed to providing local coffee shops with high-quality, cost-effective second-hand coffee machines, helping store owners save up to 60% in costs. As a professional supplier in the coffee and milk tea industry, we also provide the Philippine market with premium coffee and milk tea raw materials, ensuring that our customers can create unique and distinctive beverages. In addition, we offer a comprehensive store opening solution, including professional barista training, innovative coffee research and development, personalized store decoration design, and targeted marketing event planning.

Job Overview

CSRs are responsible for providing excellent customer service, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They serve as a primary point of contact between the company and its customers, representing the company’s values and commitment to customer care.

Responsibilities and Duties

• Connect with our viewers/clients to build relationship, provide excellent customer service and create raving fans for business

• Create a genuine connection with our customer/viewers, identify customer concerns and needs proactively respond to them.

• Complete resolve customer/viewers concerns and in most cases ensure that such concerns are resolved.

• Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.

• Follow-up and escalate resolution actions related to unresolved issues.

• Stay up to date on all relevant company updates information.

• Additional assigned duties and tasks may be required as needed.

Qualifications

• Exceptional Verbal and written communication skills..

• At least 1 to 2 years  work experience as a customer representative in a BPO.

• At least High School graduate or college level/graduate or undergraduate will do

• Willing to work full time and in a shifting and/or night shift schedule.

• Computer savvy and with good web navigation skills

• Willing to work onsite and can start ASAP.

• Ability to work effectively under pressure.

• Strong analytical and problem-solving skills.

Perks of Working With Us!

• Paid Leaves

• Monthly Performance Bonus

• Attendance Bonus

• Sales Incentive

• Service Awards

• Team Building Activities