Aftersales Manager

DYNAMIC POWER MARINE & INDUSTRIAL HARDWARE, INC.

Is currently looking for:

AFTERSALES MANAGER

Responsibilities:

Managerial/Supervisory

• Develop and implement an Aftersales strategy that contributes towards the achievement of the overall business target

• Develop and implement Aftersales policies and procedure that provide guidelines for the implementation of the after sales strategy

• Develop and implement a budget for After Sales to ensure sufficient allocation of resources required for the implementation of the Aftersales strategy

• Manage the expenditure for the department to enhance efficiency in the utilisation of the department budget

• Monitor the performance of Technicians and Parts Sales Representatives to ensure maximum productivity and increased parts sales.

Operational

• Monitor parts stock status to recommend to the Procurement department for restocking when required

• Request for bulk Parts imports from suppliers to ensure availability of necessary parts for timely service delivery to customers

• Recommend the purchase of new equipment for the service department to ensure minimal disruption to service operations, as well as quality and timely service to customers

• Recommend training for Aftersales Team and Dealers to boost After sales capability in the provision of quality services.

• Respond to audit queries raised by both internal and external auditors and institute measures to ensure compliance in identified gaps

• Respond to and resolve complaints on Parts availability from Clients, Branches, Dealers and workshops to ensure minimal disruption to business processes due to parts unavailability

Requirements:

• Bachelor's degree in Mechanical Engineering or a related field. A Master's degree would be an added advantage.

• A minimum of five years of experience in Aftersales Manager, preferably in a leadership position.

• Exceptional leadership, motivational, and communication skills.

• Proficient in Microsoft Office Suite and experience with Customer Relationship Management (CRM) software.

• Ability to work in a fast-paced, dynamic work environment.

Salary and Benefits:

• The salary package for this position is highly competitive and will be commensurate with the candidate's qualifications, experience, and skills.