IT Specialist

SUITEWORKS is a young but seasoned software development company based in Cebu IT Park, Cebu City. Our spirited team is in the business of providing dedicated IT services to our clients in the US.

SUITEWORKS began as a group of colleagues determined to work in a company where they can share ideas and work towards making those ideas into reality. From the beginning, we always believed in listening to our people and, when it comes to making a great workplace, the best ideas come from those who are doing the work. We invite everyone with talent, great ideas, and the passion to work and make great ideas happen, to join us and grow an awesome company together.

We are on the lookout for the following talent:

IT SPECIALIST

The IT Specialist provides software support solutions to clients. By having complete and up-to-date knowledge of software products and by partnering with everyone involved in the software life cycle, the IT Specialist is able to provide effective and reliable client support.

• Receive and process customer requests—provide live chat, phone, and on-site support and perform remote sessions for troubleshooting and log collection.

• Investigate software problems. Identify software bugs, prepare bug reports and submit fix requests. Develop methods of data collection, storage, and analysis.

• Closely coordinate with business analysts, software developers and specialists, and other subject matter experts in completing cases.

• Maintain good relations with clients. Communicate well and consistently provide high-quality service.

Requirements:

• College graduate, preferably with a degree in computers or IT

• 1 year or less work experience, preferably in the IT industry

• Proficient in English, both verbal and written

• Willing to work at night, on a shifting schedule, and on weekends