Support Engineer Level 1

SUPPORT ENGINEER LEVEL 1

We are hiring! Work from home

Earn up to P22 000 package & bonuses

Job Qualifications

• Completed 2 years in college

• Must possess at least 1 year of BPO experience in a voice account

• Highschool graduates with at least 2 years of BPO work experience and college undergrads who completed less than 2 years with at least 1 year of BPO work experience are welcome to apply

• A quiet space to work at and a stable internet connection of 6 MBPS upload and 10 MBPS download speed is highly preferred

• Good understanding of Point-of-Sale system

• Experience with Windows-based applications and networks

• Experience installing and troubleshooting PC machines in a regulated network environment is a plus

• Experience with Microsoft Office, Outlook, Exchange, Adobe, and Antivirus and Security applications

• Understanding of LAN Environments

• Solid technical and diagnostic skills with tested problem-solving skills

• Ability to work under pressure and communicate effectively

• Amenable to work rotating shifts

• Willing to be assigned in a temporary work-at-home set-up

Benefits & Others

• HMO

• Quarterly Bonus (in dollars according to your performance)

• Internet Allowance

• More Vacation Leaves (based on tenure)

JOB Description 

• Provides computer support to remote users in the US and Canada. 

• Receives calls and emails. 

• Creates documentations of the calls and emails and resolves all tier one end-user issues over the phone or escalates to the next level of support. 

• Performs appropriate issue diagnosis and guides users through step-by-step solutions, clearly and effectively communicates technical solutions in a user-friendly, professional manner. 

• Provides support on all currently supported applications. 

• Completes application project-based work. 

• Prepare reports as required. 

• Maintain current knowledge of relevant technologies as assigned.