Support Engineer Level 1

1 Year or Less
Open to Work From Home
Established in 2002
51-200 Employees
Punta Princesa, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: May 31, 2023
Job ID: 429773




We are hiring! Work from home


Earn up to P22 000 package & bonuses


Job Qualifications

  • Completed 2 years in college

  • Must possess at least 1 year of BPO experience in a voice account

  • Highschool graduates with at least 2 years of BPO work experience and college undergrads who completed less than 2 years with at least 1 year of BPO work experience are welcome to apply

  • A quiet space to work at and a stable internet connection of 6 MBPS upload and 10 MBPS download speed is highly preferred

  • Good understanding of Point-of-Sale system

  • Experience with Windows-based applications and networks

  • Experience installing and troubleshooting PC machines in a regulated network environment is a plus

  • Experience with Microsoft Office, Outlook, Exchange, Adobe, and Antivirus and Security applications

  • Understanding of LAN Environments

  • Solid technical and diagnostic skills with tested problem-solving skills

  • Ability to work under pressure and communicate effectively

  • Amenable to work rotating shifts

  • Willing to be assigned in a temporary work-at-home set-up

Benefits & Others

  • HMO

  • Quarterly Bonus (in dollars according to your performance)

  • Internet Allowance

  • More Vacation Leaves (based on tenure)

JOB Description 

  • Provides computer support to remote users in the US and Canada. 

  • Receives calls and emails. 

  • Creates documentations of the calls and emails and resolves all tier one end-user issues over the phone or escalates to the next level of support. 

  • Performs appropriate issue diagnosis and guides users through step-by-step solutions, clearly and effectively communicates technical solutions in a user-friendly, professional manner. 

  • Provides support on all currently supported applications. 

  • Completes application project-based work. 

  • Prepare reports as required. 

  • Maintain current knowledge of relevant technologies as assigned. 

How to Apply