Technical Team Leader

2 to 4 Years
Established in 2015
11-50 Employees
IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 5
Posted On: May 25, 2023
Job ID: 429721





  • Ensure customer orientation and productivity of employees and react accordingly when needed. - Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perfom their jobs efficiently.

  • Main contact for work-related needs of employees - Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.

  • Submit team performance reports and address performance problems through corrective disciplinary actions. - Process and submit operational and administrative tasks on a timely manner

  • Create and implement team based or individual action plans as needed to drive Performance. - Meet team attendance and performance targets - Conduct coaching and mentoring that are essential to the individual and team development

  • Interact with different teams and departments within the company. - Attend official organizational meetings set for updates and discussions - Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company

  • To be service oriented and ensure customer satisfaction

  • Continuous pro-active effort towards improving customer satisfaction and our internal procedures

  • Conduct interviews for potential new agents or replacement agents.


  • Accepts other responsibilities as maybe assigned by superior according to the need of the Company.

  • Creates and preserves the most favorable Company image by conductiong all functions in the most ethical and fair manner.

  • Administers all assigned functions consistent with and in support to the goal of the company.


  • Education or training in Computer Science , IT or equivalent experience

  • Excellent English verbal and written communication skills

  • Strong technical and customer service know how on 1&1 and other internal operation/ systems

  • Experience with internal support (1&1 Technical Support/Fasthosts /SLN/Offline/ for at least 8 months

  • Has strong leadership skills

  • Organized, driven and results-oriented



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