Technical Team Leader

TECHNICAL TEAM LEADER

MAIN RESPONSIBILITIES:

• Ensure customer orientation and productivity of employees and react accordingly when needed. - Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perfom their jobs efficiently.

• Main contact for work-related needs of employees - Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.

• Submit team performance reports and address performance problems through corrective disciplinary actions. - Process and submit operational and administrative tasks on a timely manner

• Create and implement team based or individual action plans as needed to drive Performance. - Meet team attendance and performance targets - Conduct coaching and mentoring that are essential to the individual and team development

• Interact with different teams and departments within the company. - Attend official organizational meetings set for updates and discussions - Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company

• To be service oriented and ensure customer satisfaction

• Continuous pro-active effort towards improving customer satisfaction and our internal procedures

• Conduct interviews for potential new agents or replacement agents.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.

• Creates and preserves the most favorable Company image by conductiong all functions in the most ethical and fair manner.

• Administers all assigned functions consistent with and in support to the goal of the company.

Qualifications:

• Education or training in Computer Science , IT or equivalent experience

• Excellent English verbal and written communication skills

• Strong technical and customer service know how on 1&1 and other internal operation/ systems

• Experience with internal support (1&1 Technical Support/Fasthosts /SLN/Offline/Mail.com/SUS/Billing) for at least 8 months

• Has strong leadership skills

• Organized, driven and results-oriented