JOIN OUR GROWING TEAM AS CSR IN HR ACCOUNT TO START ASAP!!

Position title: Benefits Administration Services Associate

Account: Human Capital Solutions/ Human Resource

100% voice transactions

Improves participant decision-making process by advising participants on plan provisions.
Responds to client-specific inquiries related to benefits administration and other human resources queries, including telephone and web correspondence.
Completes transactions related to customer inquiries with limited supervision.
Meets timeliness and accuracy standards.
Documents calls by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalates as appropriate.
Adheres to call center metrics and guidelines within established procedures.
Explains the appropriate participant forms and provide guidance on completion.
Performs other duties as assigned.
Complies with all policies and standards.

Job Qualifications

at least 6-12 months BPO experience in other accounts or handling HR shared services.
Excellent communication skills (oral and written). Fluent in English.
At least 2nd year of College or Senior Highschool Graduate.
Nice to have knowledge in Human Resources and SAP (is an advantage but not required)
Amenable to work onsite in Mall of Asia Complex, Pasay City, Metro Manila.
Amenable to work on night or shifting schedules, overtime, and during holidays.

We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!

Online assessments
Initial and second screening
Final interview with Ops
Job Offer (Salary package will be based on your performance and evaluation. To be discussed once you finished online assessment and interviews)

BPO Customer Service Representative for HR Account (Pure Voice) - TBO