JOIN OUR GROWING TEAM AS CSR IN HR ACCOUNT TO START ASAP!!

Position title: HR Solutions Services Associate

Account: Human Capital Solutions/ Human Resource

30% voice - 70% non-voice transactions

Answers telephone and e-mailing or chat queries related to various areas of Human Resources following client policies and procedures.
Resolves telephone and chat inquiries in a timely manner.
Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies.
Investigates any issues raised by client`s employees related to incorrect payments, incorrect records.
Provides information to employees and Human Resource on matters pertaining to personnel forms and records.
Initiates appropriate actions as required by HR or employee.
Advises on benefit plan options.

Job Qualifications

With a minimum 6 months - 1 year BPO experience handling HR ACCOUNT or 2 year & above BPO experience in other transactional accounts
Excellent communication skills (oral and written). Fluent in English.
At least 2nd year College or Senior Highschool Graduate.
Nice to have knowledge in SAP (is an advantage but not required)
Amenable to work onsite in Mall of Asia Complex, Pasay City.
Amenable to work on night or shifting schedules, overtime, and during holidays. (Weekends off)

We care about your safety in this time of health crisis, so we make our recruitment process convenient for you!

Online assessments
Initial and second interviews
Language assessment (if needed by the client)
Final interview with Ops
Job Offer (Salary package will be based on your performance and evaluation. To be discussed once you finished online assessment and interviews)

BPO CSR for HR Account (Blended Non-voice and voice)- HRSSA