Amazon is looking for Virtual Customer Service Associates- Work From Home Position! Apply now!

Role: Virtual Customer Service Associate (VCSA)

Job Type: Permanent, Full-time

Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Virtual Customer Service Associate?

As an Amazon Virtual Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and/or United Kingdom (UK) markets/ customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters, website guidance and digital and devices concerns. Our Virtual Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

Completed at least two years in college or Senior High Graduate; or
High school graduate (old curriculum) with at least one (1) year customer service experience; or,
Less than two years in college with at least one (1) year customer service experience.
Have the right to work in the Philippines without restrictions.
Strong communication skills in English (both written and oral fluency).
The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers.
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
Understand and accept schedule changes based on business needs.
Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.
You’ll need a quiet, distraction-free work space (dedicated office space with desk and chair)
Must have an internet connection with a minimum of 20Mbps download speed and 10Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line. Wireless Prepaid/Postpaid, Broadband stick, Satellite and LTE type of internet connections cannot be used.
Internet device (Modem/Router) must be LAN capable.
Should have a dedicated workspace or an office-like room at home.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
Address location should be within Lapu-Lapu City, Talisay City, Minglanilla, Consolacion and Liloan, Compostela, Danao City, City of Naga, San Fernando, Carcar City, Toledo City, and Cordova
Your mailing address must be current (apartment, house, suite, etc.) PO Boxes are not supported; a physical address is required for you to receive your equipment and the declared mailing address upon application will serve as your official work area.

What strengths will you bring?

Hard-working, articulate, and detail-oriented.
Friendly and customer-focused in every situation.
Ability to learn quickly and embrace change.
Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

Government-mandated benefits
Health Maintenance Organization (HMO)
Medical Spending Account
Life and Personal Accident Insurance
Expert training and ongoing opportunities to learn more and develop your skills
Employee Assistance Program
Annual and Sick Leaves
Other Paid Time Off

What should you prepare for your application?

Government-issued IDs
Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth

CEBU

Amazon is looking for Virtual Customer Service Associates- Work From Home Position! Apply now!

No Experience

Open to Work From Home

With Business Certificates

Established in 1995

15th Floor PhilAm Life Center, Cebu Business Park, Luz, Cebu City, Cebu

This is An URGENT Job Vacancy

Posted On: May 2, 2023

Job ID: 428072

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