At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

SENIOR IT SERVICE MANAGEMENT OPERATIONS - AWS/CLOUD

Essential Skills:

Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
Strong communication skills
Strong problem solving and analytical skills
Excellent problem-solving ability
Would like to work as part of a self-organizing Scrum team in a scaled agile framework
Must be a self-starter and loves to collaborate with the team and client

About IT Service Management Team

The ITSM Operations Specialist role is part of the wider IT Service Management (ITSM) team. The IT Service Management team is responsible for managing Core IT systems like identity management, authentication and authorization, collaboration and communication tools; managing user access and permissions for these systems, and on-boarding line of business SaaS as well as in-house developed applications to identity management, authentication and authorization systems; procuring new software and hardware and integrating them with ITSM processes; onboarding new users to our IT systems; and providing IT support to our internal users for hardware/software/access issues.

Your Responsibilities:

This ITSM Operations Specialist acts as the first-level support for incoming user requests and issues for all core IT systems and is the face of the ITSM function to the rest of the organization. In this role, you will:

Execute day-to-day changes to IT core systems and act on user requests (e.g. user on/off boarding, access grant/revocation) following defined processes.
Handle incoming user support requests, triage them, solve them remotely if possible and forward them to on-site support if not.
Investigate user requests that don’t fall into pre-defined request types, capture needed details, and escalate requests that don’t fit into existing request types to ITSM for custom handling or developing a new process.

Desired Skills:

IT Support knowledge and either past experience of IT Support (for Mid level) or a technical degree in IT (for Junior/Mid level)
Must have knowledge and understanding of the DevOps process
Must have experience in AWS/Cloud
Must have basic programming experience

Required Experience:

4-5 years

Work Set-up:

Remote (work-from-home)

As for Perks and Benefits, you can add these:

HMO
Training/Certification Benefits
Engagement and Activities
Paid Time Off
13 Month Pay

Restday:

Saturday and Sunday

Time of Work:

9 AM - 6 PM

NOTE: The list of qualifications is a guide. Best case if the candidate possesses ALL the required/desired criteria, but then again this is a GUIDE.

HOME-BASED

Senior IT Service Management Operations - AWS/Cloud

5+ Years

Open to Work From Home

Established in 2019

Home-based

Posted On: May 25, 2023

Job ID: 427883

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