Fusion BPO Services delivers multilingual customer support, call center, outsourcing, and consulting services to businesses across the globe. Fusion has a team of 14,000 + professionals from 10 Countries and 22 locations worldwide.

Job Summary

The Customer Service Associate upholds organizational and account performance standards. He/She is responsible for all customer-related activities and accomplishes all required key performance metrics, goals, targets, and tasks specified by the business and/or client. He/She represents the organization and the client in all channels of customer interactions dictated by the account's operational processes.

Job Duties and Responsibilities

Customer Service Skills: Be a good listener, friendly and personable. This individual is self-motivated, and solution-oriented with the ability to engage current customers or prospects, and can assess needs while guiding to relevant solutions and promotions.
Communication Skills: The candidate is required to speak (English fluently) (Spanish is a plus) and should be comfortable speaking to customers about a product's features and benefits, answering questions, and solving concerns.
Flexibility: Comfortable working on a graveyard shift and willing to commit to a 40-hour Monday to Friday-work schedule.
Outlook: Ability to set goals, and remain goal oriented with the utmost optimism while encountering different calls. Being able to bounce back if you lose a sale will be key for this job.
Assessment: Pass initial sales training and evaluation
Performs related duties and responsibilities as assigned and requested by immediate superior.

Minimum Qualifications

At least SHS graduate
At least 3 months BPO Exp
Excellent communication skills - verbal and written
Willing to work on-site
Can start ASAP

JOIN US today and enjoy the following benefits

✔️ Exciting performance-based incentives

✔️ HMO with Dental coverage + FREE dependent

✔️ Exciting performance-based incentives

✔️ Career development

✔️ Life insurance program

✔️ Free Shuttle Service

✔️ Quarterly team-building activities

✔️ Government benefits & Salary package from day one

✔️ Familial environment

Location
7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Cebu City, 6000

CEBU

Inbound & Outbound Sales Representatives! Earn up to 22K* | Fixed Weekends Off

1 Year or Less

High School Graduates are Welcome

With Business Certificates

Established in 2007

7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Capitol Site, Cebu City, Cebu

Total vacancies for this job title: Over 10

Posted On: April 17, 2023

Job ID: 425607

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