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IT Support Associate

2 to 4 Years
Established in 2020
2-10 Employees
Bgy. 24, Cagayan de Oro City, Misamis Oriental
Total vacancies for this job title: 1
Posted On: March 16, 2023
Job ID: 425154

Details

We are looking for an IT Support Associate to assist with Desktop Support for our satellite office in CDO:

Responsibilities

  • Supports all aspects of office technology.

  • Monitors, troubleshoots and maintains all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices, WAP and related Operating Systems and software.

  • Upholds and implements security standards in compliance with IT Security department.

  • Determines and resolves PC software problems and provides technical support of PC software including interfacing with technical support staff from various software and hardware vendors.

  • Installs and configures PC software such as Windows operating system, Microsoft Office, VPN software, etc.

  • Maintains inventory of PC hardware, PC software, and printers.

  • Maintains knowledge of current PC hardware, PC software, and network capabilities.

  • Supports users by writing and maintaining documentation that help to answer questions and resolve problems.

  • Assists Management in gathering information and creating processes, procedures, and policies.

  • Gathers information for status reports on progress of projects, open items, and issues.

  • Manages small to medium projects as needed.

  • Must have effective verbal communication skills to handle Help Desk activities.

  • Must be able to maintain strict security for all User profiles and passwords created.

  • Performs other related duties as assigned or required.

  • Handles account creations/deletions.

Qualifications

  • Experience with Office 365

  • EDUCATION: Associate degree or Bachelor's degree preferred but not required

  • Experience installing, configuring, and supporting Windows operating system required.

  • Experience administratively supporting Microsoft Windows (Desktop and Server)

  • Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)

  • Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)

  • Experience building and configuring desktop and laptop PCs in a Windows environment required.

  • Demonstrable experience in the identification, description, analysis, and solution of system related software problems and a sound understanding of system hardware functionality.

  • Experience in systems analysis and design is desired