Trainer (With Non-Voice Support Experience)

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Training Specialist (With Non-Voice Support Experience) to start ASAP!

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”.

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical / Dental coverage (HMO)

• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

• Career development

• Life insurance program

• Vacation and family leave programs

• Annual salary increase based on performance

• Quarterly team outing

• Free-flowing coffee and hot chocolate

• Free weekly in-house massage

• Family atmosphere

• Cozy sleeping lounge and canteen plus entertainment area

• Great offices in IT park with outdoor private terrace overlooking Cebu City

JOB BRIEF

The Trainer will look out to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company's core values. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

KEY FUNCTIONS / RESPONSIBILITIES

• Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with managers and human resources departments

• Designing and expanding training and development programs based on the needs of the organization and the individual

• Developing effective induction programs

• Conducting appraisals

• Devising individual learning plans

• Producing training materials for in-house courses

• Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization

• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

• Ensuring that statutory training requirements are met

• Evaluating training and development programs

• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment

• Helping managers and trainers solve specific training problems, either on a one-to-one basis or in groups

• Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses

• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages

• Researching new technologies and methodologies in workplace learning and presenting this research

• Assist the coaches during down time

QUALIFICATIONS

• BA/BS degree in any related field

• At least 2 years of experience in designing multiple training events in a BPO setting

• Non-voice support experience required

• Good understanding of non-voice operational and training processes, as it may have great impact on ability to train good non-voice agents

• Extensive knowledge of instructional design theory and learning principles

• Proven ability to master the full training cycle

• Adequate knowledge of learning management software

• Familiarity with traditional and modern training methods, tools and techniques

• Familiarity with talent management and succession planning

• Ability to conduct cost-benefit analysis and calculate training ROI

• Sound decision-making and organizational skills

• Ability to present complex information to a variety of audiences

• Proficiency in MS Office, MS Excel and MS Powerpoint

• Flexibility to work any shift