MedSpecialized, Inc. is looking for a HEALTHCARE CUSTOMER SERVICE ASSISTANT!

About the Client: DrCatalyst

DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.

Work Schedule and Arrangement: Night shift, Remote set-up

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

Answer inbound calls and help for scheduling, rescheduling, and clinic information.
Make outbound calls for patient appointment reminders, wellness checks, and more.
Supply EMR notes on all calls conducted looping in onsite personnel and providers.
Google Chat with online personnel, as well as separate chats with DRC team members.

Requirements:

Graduate of any medical course
Excellent English proficiency with strong communication skills
25 wpm or faster
Computer literacy (GMail, Google Sheets)
Stable internet connection and a conducive work environment at home
Physically fit to work in a BPO setting
Willing to work during holidays and weekends
Must have at least 6 months work experience in a remote set-up
Must be residing outside Cebu

Salary and monetary benefits (in PHP):

Monthly salary of 18,000 - 28,000
New hire bonus of 5,000
Attendance bonus of 2,000
Monthly risk allowance of 2,000

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form
General Assessment
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

Healthcare Customer Service Assistant | Earn up to 28K!

₱18,000 - 28,000 per month

1 Year or Less

With Business Certificates

Established in 2010

Work From Home, Davao del Sur

Total vacancies for this job title: Over 50

Posted On: March 30, 2023

Job ID: 424214

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