Online Phone Operator - Onsite (Healthcare Account) | With Hiring Bonus!

MedSpecialized, Inc. is looking for an Online Phone Operator!

About the Client: DrCatalyst

DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English-speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.

Work Schedule and Arrangement: Night shift, Office-based

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

• Answer inbound calls and help for scheduling, rescheduling, and clinic information.

• Make outbound calls for patient appointment reminders, wellness checks, and more. 

• Supply EMR notes on all calls conducted looping in onsite personnel and providers.

• Google Chat with online personnel, as well as separate chats with DRC team members.

• The job responsibilities are aligned with the Virtual Administrative Medical Assistant role

Requirements:

• A graduate of medical-allied course

• Preferably with at least 6 months of BPO experience 

• Excellent English proficiency with strong communication skills

• 25 wpm or faster

• Computer literacy (GMail, Google Sheets)

• Physically fit to work in a BPO setting

• Willing to work in our Cebu IT Park office 

• Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

• Monthly salary of 18,000 - 28,000

• New hire bonus of 5,000 

• Attendance bonus of 2,000

• Monthly risk allowance of 2,000 

Perks and other benefits:

• After a period of 6 months, a work from home option may be considered if there are no security risks to the business

• Paid Training Period

• All national Philippines and USA holidays are observed

• Paid time off—public holidays, vacation, and personal time off

• Robust and effective Government Benefits Administration

• Lactation breaks (for breastfeeding moms)

• Discounted optical services with our partner clinic

• Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

• Free Health insurance with one (1) free dependent

• Free Life insurance

• Free Accident insurance

• Relocation allowance for new hires (from Outside Cebu)

• Company-sponsored outings

• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

• International travel opportunities (India and US office)

Our Recruitment Process:

1. Candidate Application Form

2. General Assessment 

3. Phone Screening

4. Technical Interview (Virtual)

5. Reference Check

6. Job Offer

7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com