SSD TRADING VENTURES

Is currently looking for:

CUSTOMER SERVICE REPRESENTATIVE (CSR)

A Customer Service Representative supports customers by providing helpful information, answering questions, and resolving product or service issues.

A CSR should possess qualities that help him be effective at his job – problem solving, relationship building, good communication skills, and empathy.

Job Responsibilities:

Coordinate the processing and delivery of all customer orders. Ensure that customers have acknowledged the complete delivery of all their orders.
Respond to and provide information to customer inquiries
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Communicate with clients via phone call, email, face-to-face, and other channels to provide step-by-step solutions in resolving product or service issues
Troubleshoot product components (hardware, software) to identify and resolve issues reported by customers
Conduct research to obtain information useful in addressing customer issues
Collaborate with other members/groups in the company to resolve customer issues
Escalate and coordinate the resolution of issues with suppliers or partners
Pro-actively monitor the GPS service and resolve any immediate issues
Identify upselling opportunities to facilitate sales of company products/services
Participate in the development of training documents, manuals, procedures, and solution articles
Record all customer inquiries and issues including the actions and resolutions taken to address the problem.
Ensure compliance to internal reporting requirements.

Qualifications:

Candidate must have a Bachelor’s/College Degree
At least with 2 years of work experience in any or a combination of the following - customer service, call center support, sales, account management, IT support
Good English communication skills
For Vismin offices : Bisaya speaking is a must

PRIMARY DELIVERABLES as CSR :

90-day rule - call to clients to check for issues
Coordination of installation schedule and instructions with AM and client
Pro-active monitoring of offline units
Break-fix for issues reported by clients
Requests from client (ex. Reset password)
Answer client inquiries
Monitoring of announcement of network companies, platform suppliers
Creation of service advisory for clients
Technician-related
- Technician Schedules and monitoring of technicians’ work
- Manage travel budget
- Inventory pull out for buffer SIM and device
Review of device replacement units
Train customers on platform use
Report on Device and SIM changes to Subscription Manager

Customer Service Representative (CSR)

₱18,000 - 25,000 per month

2 to 4 Years

With Business Certificates

Established in 2019

San Antonio, Pasig, Metro Manila

Posted On: March 2, 2023

Job ID: 424136

Applications for this jobs are now closed.