Front Office Supervisor

₱13,000 - 15,000 per month

Managerial / Supervisory
With Business Certificates
Established in 2007
51-200 Employees
Outside Cebu : Sitio Jolo, Bgy. 5 (Pob.), Coron, Palawan : Philippines
Posted On: March 31, 2023
Job ID: 424099





  • Ensures outstanding customer care at all times.

  • Resolves customer issues, complaints and problems, efficient manner to maintain a high level of customer satisfaction and quality service.

  • Adheres to company credit limit policies.

  • Allocates rooms to expected arrivals after checking the guest’s preferences and special requests.

  • Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.

  • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.

  • Cross checks all billing instructions are correctly updated

  • Handles group arrivals and corporate market segment, pre-registers each guest, and ensures payment Controls cash transactions at the front desk

  • Ensures Front desk logbook is updated.

  • Assists all departments in servicing the guests especially during high volume periods.


  • Graduate of Tourism Management/Hotel and Restaurant Management

  • 2-3 years experience in hospitality industry

  • A positive attitude and excellent communication skills

  • Ability to remain calm whilst under pressure

  • Experience of motivating and leading a winning team