Front Office Supervisor

FRONT OFFICE SUPERVISOR

JOB DESCRIPTION

• Ensures outstanding customer care at all times.

• Resolves customer issues, complaints and problems, efficient manner to maintain a high level of customer satisfaction and quality service.

• Adheres to company credit limit policies.

• Allocates rooms to expected arrivals after checking the guest’s preferences and special requests.

• Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.

• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.

• Cross checks all billing instructions are correctly updated

• Handles group arrivals and corporate market segment, pre-registers each guest, and ensures payment Controls cash transactions at the front desk

• Ensures Front desk logbook is updated.

• Assists all departments in servicing the guests especially during high volume periods.

QUALIFICATIONS

• Graduate of Tourism Management/Hotel and Restaurant Management

• 2-3 years experience in hospitality industry

• A positive attitude and excellent communication skills

• Ability to remain calm whilst under pressure

• Experience of motivating and leading a winning team