Up to 28k package +20K SOB | Apply Onsite! | Easy TSR | Shaw

1 Year or Less
With Business Certificates
Established in 2002
10,000+ Employees
Addition Hills, Mandaluyong, Metro Manila
Total vacancies for this job title: 10
Posted On: March 15, 2023
Job ID: 423692


Apply onsite for faster processing at our recruitment hub. We have prepared free snacks for all our walk-in applicants. What are you waiting for?


Visit us at G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City between 12nn-8pm Monday to Friday.


The ibex-clusives:

  • Chance to win and experience LE SPa and Spiral Buffet at Sofitel

  • Extensive HMO coverage for you and your dependents

  • Non-Taxable Allowance on top of your Basic Salary

  • Excellent Program Incentives based on performance

  • Group Life Insurance

  • 30 Service Incentive Leaves (Paid Time Off & 15 days converted to cash)

Job Responsibilities:

  • Troubleshoots products as needed in order to deliver stellar customer service

  • Demonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity

  • Consults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolution

  • Demonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Skills Needed:

  • Understanding of Internet Technology required, such as using internet browsers, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS Office

  • Ability to research and investigate hosting related issues using multiple systems and to provide support to customers

  • Ability to deliver an amazing “WOW” customer service experience

  • Open to developing your sales skills, closing sales effectively, and overcoming objections

  • Ability to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environment

  • Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach


  • At least 6 months to 1 year of customer service and/or sales experience

  • At least 6 months of tech support experience in information technology, File Transfer Protocol, web

  • With good to excellent english communication skills (speaking and listening)

  • Amenable to work on shifting schedule and extended hours

  • Ability to multi-task multiple systems and navigate the internet quickly and efficiently