Up to 28k package +20K SOB | Apply Onsite! | Easy TSR | Shaw

Apply onsite for faster processing at our recruitment hub. We have prepared free snacks for all our walk-in applicants. What are you waiting for?

Visit us at G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City between 12nn-8pm Monday to Friday.

The ibex-clusives:

• Chance to win and experience LE SPa and Spiral Buffet at Sofitel

• Extensive HMO coverage for you and your dependents

• Non-Taxable Allowance on top of your Basic Salary

• Excellent Program Incentives based on performance

• Group Life Insurance

• 30 Service Incentive Leaves (Paid Time Off & 15 days converted to cash)

Job Responsibilities:

• Troubleshoots products as needed in order to deliver stellar customer service

• Demonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity

• Consults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolution

• Demonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Skills Needed:

• Understanding of Internet Technology required, such as using internet browsers, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS Office

• Ability to research and investigate hosting related issues using multiple systems and to provide support to customers

• Ability to deliver an amazing “WOW” customer service experience

• Open to developing your sales skills, closing sales effectively, and overcoming objections

• Ability to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environment

• Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach

Qualifications:

• At least 6 months to 1 year of customer service and/or sales experience

• At least 6 months of tech support experience in information technology, File Transfer Protocol, web

• With good to excellent english communication skills (speaking and listening)

• Amenable to work on shifting schedule and extended hours

• Ability to multi-task multiple systems and navigate the internet quickly and efficiently