Front Office Service Leader

Badian Island Wellness Resort is a paradise destination located at Southwest Coast of Cebu.   A 40-all suite room property nestled in an 8.5-hectare private hide away with its gardens, private beach and colorful marine life.  A resort that offers privacy, peace, wellness as well as exciting excursions. We offer opportunities for growth and development.  Be part of our team – exceed your potential, expand your capabilities, and grow.

FRONT OFFICE SERVICE LEADER

Description:

• Improve and implement new procedure and features to enhance workflow of the department.

• Leads the reception team in performance of their duties and responsibilities.

• Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently.

• Promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments.

• Providing timely and professional check in/check out.

• Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction.

• Maintain a commitment to consistently provide friendly service, consistently providing the highest quality product and value to every customer on every occasion.

Qualifications:

• 1 year front office/guest services experience 

• HRM Graduate or a Nursing Graduate is an advantage.

• Excellent organizational skills are essential, must be able to multitask, have outstanding attitude, enthusiasm, professionalism, and attention to detail.

• Must be results orientated.

• Must have strong conflict resolution skills and strong negotiation skills.

• Must have the ability to develop and maintain a strong team environment.

• Excellent communication, interpersonal and administrative skills is required.

• Proficient in MS Word/Excel is required.