Cebu Site ┃ Customer Service Associate ┃Open to Walk-in Applicants or Virtual Hub Joiners

1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 1961
5001-10,000 Employees
Apas, Cebu City, Cebu
Total vacancies for this job title: 1
Posted On: May 29, 2023
Job ID: 422169


About the Team:


Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.


The Role:


As a Customer Service Specialist, you will be responsible for providing outstanding service to our customers by giving timely resolutions to their queries.  You will correspond with our customers through inbound or outbound calls regarding transactions on their accounts such as payments, loans, charges, interest rates, rewards, and other issues.


Minimum Qualifications:

  • Has completed at least two (2) years in college; or

  • High School graduates or with less than four (4) semesters in college with at least one (1) year of customer service experience.

  • Must be eligible to work in the Philippines.

Some qualities we look for:

  •  Excellent English communication skills

  • Have an intrinsic passion to deliver first-class customer service.

  • Team Player and Brand Advocate

When you join JPMorgan Chase & Co., you will enjoy the following benefits:

  • Competitive base salary and a wide range of benefits including paid time off, health care, insurance plans, tuition assistance, and more!

  • Paid classroom and on-the-job training, including industry-leading benefits that start on Day 1.

  • Provide a work environment of high-energy employees that are trained, coached, focused, and driven.

Work Schedule and Location:

  • Work schedules will vary. Candidates must be willing to work on shifting schedules and graveyard shifts.

  • Must be willing to work in BGC Taguig City or IT Park Cebu City.

Company Overview:


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal-opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.


The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement, and emergency plans to address a post-COVID-19 environment.


As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask-wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape.


Information about JPMorgan Chase & Co. is available at

How to Apply

If you feel like your skills and experience are a good fit for the role, kindly complete the following steps to experience a smooth and faster hiring process:

  • Submit an accomplished application form by clicking on the “Apply Now” button.

  • Applicants with completed application forms can visit our Talent Center from Mondays to Saturdays, (8:00 AM to 5:00 PM).

  • Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634.

  • Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000

  • You may also dial in to our Virtual Hub via Zoom for the initial interview as soon as application is completedOur Virtual Hub is open from Mondays to Fridays (8:00 AM to 5:00 PM). To join, enter the meeting ID: 944 0066 7653 (no passcode required)