Sales & Marketing Officer

SALES & MARKETING OFFICER

Job Summary

A Sales and Marketing Officer manages and control all aspects of the sales and marketing operation of the restaurant.

Functions:

• Accepts inquiries and reservations, and records necessary information on the inquiry sheet.

• Must be present in all banquet events to ensure all function requirements stipulated in the event order and function contract is efficiently and effectively carried out.

• Ensures that standards in service and food & beverage presentation is followed.

• Coordinates with the kitchen, dining and maintenance department.

• Develops sales strategies and approaches for various products and services, such as special promotions and sponsored events, etc.

• Tracks sales data and works to meet sales team goals.

• Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance.

• Makes Sales Call, Email Blast, Text Blast, Update Facebook Account and inquiries.

• Should be able to rise up to last minute changes and requests by client's in the most professional manner.

• Positions himself/herself as the middle person and main contact between the client and all the departments of the restaurant.

• Ensures customer satisfaction by delivering timely and quality services.

• Gathers guests’ feedback and recommendations and addresses issues of the same.

Knowledge and Skill Requirements:

• Candidate must possess at least Bachelor's/College Degree

• At least 3-4 years of working experience in restaurant operations specialized in sales and promotions

• Required Skill(s): communication and organizing, negotiation skill and data analysis

• Proficient in generating reports

• Familiarity in softwares such as MS Word and Excel to produce reports, spreadsheets, databases, records and other documents