Pioneer Voice and Non-voice Account | Technical Support |up to 28k* |Shaw
1 Year or Less
With Business Certificates
Established in 2002
Addition Hills, Mandaluyong, Metro Manila
Total vacancies for this job title: 10
Posted On: January 24, 2023
Job ID: 421143
We are conducting an over-the-phone interview and accepting walk-in applicants! What are you waiting for?
Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex team! You will enjoy a great place to work, benefits, perks, competitive pay and so much more!
At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
About the role:
In this role you will be supporting realtors by troubleshooting their equipment and technology. You will keep customer service and the realtor experience at top of mind as you solve their issues and concerns through one call resolution.
Our Advisors perform the following tasks:
Handle phone and email interactions
Carefully listen to and understand caller’s issues
Probe and isolate issue causes
Utilize available resources to identify appropriate solutions for callers
Assisting with setting up new equipment (cell phone, computer, printer, etc.)
Ensure caller satisfaction through effective call resolution
Identify and escalate product or caller dissatisfaction issues
Maintain high level of professionalism and engagement to create a positive experience with every interaction
Requirements of the position include:
High school diploma or the equivalent
Computer navigation and technical skills
Ability to navigate and troubleshoot IOS and Google features
Advanced problem-solving skills
Ability to multi-task
Excellent interpersonal and communication skills
Experience with Zendesk preferred
We offer our employees the following comprehensive benefits and incentives plan:
Medical, Dental and Vision Insurance
401(k) with company match
Paid Time Off
Paid professional training
Employee referral bonus plan
Visit us at G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City