Pioneer Voice and Non-voice Account | Technical Support |up to 28k* |Shaw

1 Year or Less
With Business Certificates
Established in 2002
10,000+ Employees
Addition Hills, Mandaluyong, Metro Manila
Total vacancies for this job title: 10
Posted On: January 24, 2023
Job ID: 421143


We are conducting an over-the-phone interview and accepting walk-in applicants! What are you waiting for?


Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex team! You will enjoy a great place to work, benefits, perks, competitive pay and so much more!


About ibex:


At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.


Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.


About the role:


In this role you will be supporting realtors by troubleshooting their equipment and technology. You will keep customer service and the realtor experience at top of mind as you solve their issues and concerns through one call resolution.




Our Advisors perform the following tasks:

  • Handle phone and email interactions

  • Carefully listen to and understand caller’s issues

  • Probe and isolate issue causes

  • Utilize available resources to identify appropriate solutions for callers

  • Assisting with setting up new equipment (cell phone, computer, printer, etc.)

  • Ensure caller satisfaction through effective call resolution

  • Identify and escalate product or caller dissatisfaction issues

  • Maintain high level of professionalism and engagement to create a positive experience with every interaction

Requirements of the position include:

  • High school diploma or the equivalent

  • Computer navigation and technical skills

  • Ability to navigate and troubleshoot IOS and Google features

  • Advanced problem-solving skills

  • Ability to multi-task

  • Excellent interpersonal and communication skills

  • Experience with Zendesk preferred



We offer our employees the following comprehensive benefits and incentives plan:

  • Medical, Dental and Vision Insurance

  • 401(k) with company match

  • Paid Time Off

  • Paid professional training

  • Employee referral bonus plan

Visit us at G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City