Customer Service Associate (Chat & Voice) ***Brand New Location!!***

₱19,000 - 21,000 per month

1 Year or Less
High School Graduates are Welcome
Established in 2019
501-1000 Employees
8th flr. Skyrise Alpha, Samar Loop, Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title: Over 50
This is An URGENT Job Vacancy
Posted On: January 24, 2023
Job ID: 421129

Details

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. 

 

Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

 

JOIN OUR TEAM TODAY! 

 

We are hiring Customer Service Representatives- Voice for our office in Cebu City, Philippines who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.  

 

RESPONSIBILITIES: 

  • Actively listen to customers to understand concerns & build a rapport that will make them feel heard 

  • Prepare responses to customer inquiries based on pre-determined scripts & procedures 

  • Discover solutions using tools & resources to help resolve the customer’s problems 

  • Provide information about the customer’s current plans, products, & services 

  • Identify & promote new solutions in the form of selling products & services that align with the customer’s needs  

  • Navigate through multiple computer applications with speed & accuracy 

ADDITIONAL REQUIREMENTS: 

  • High School Diploma or its equivalent 

  • Entry level job with a minimum of 6 months BPO experience 

  • Strong command of the English language 

  • Customer focused personality & a desire to help people 

  • High computer proficiency & overall technical knowledge 

  • Professional positive attitude & courteous telephone etiquette 

  • Must be willing to work 1 weekend day (Saturday or Sunday) & holidays 

BENEFITS & PERKS: 

  • Competitive base salary + performance-based incentives! 

  • Overtime available 

  • HMO coverage 

  • Life insurance upon joining 

  • 5 days paid emergency leave 

  • 12 days paid vacation leave 

  • 12 days paid sick leave 

  • State-of-the-art facilities & great work environment 

  • Paid training 

  • Opportunity for career growth within