CUSTOMER SERVICE REPRESENTATIVE - PERMANENT WFH TO START ASAP

JOB DESCRIPTION:

Serves customers by providing product and service information and resolving product and service problems.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Handle customer questions and service requests
Communicate in the language of the customer by avoiding technical terminologies and jargon.
Gather information from customers by asking probing questions to analyze issues and identify underlying problem/s.
Work to build cooperative relationships with customers.
Give customers a realistic estimate of the time it will take to resolve an issue or request.
Demonstrate willingness to take ownership of the call by acknowledging the customer’s concern.

Compliance to Company Standards

Avoid and discourage the use of unprofessional language.
Encourage good security practices, such as following secure password reset rules and PCI compliance standards.
Prevent unauthorized access to proprietary and sensitive company data by following procedures and requiring proper authorization prior to granting access.
Discourage and report software piracy

QUALIFICATIONS:

Customer Service Representative - Permanent WFH to Start ASAP