Deputy Operations Manager

Managerial / Supervisory
With Business Certificates
Established in 1945
10,000+ Employees
Outside Manila : Cebu IT Tower One & Two across Ayala Center Cebu and Pag-IBIG Building, Luz, Cebu City, Cebu : Philippines
Total vacancies for this job title: 5
Posted On: March 17, 2023
Job ID: 420432




Is currently looking for:





  • Owns and ensures service delivery is as per agreed terms and conditions

  • Reviews and ensures regular reporting of overall performance and improvement plans to all Projects process owners.

  • Reviews & follows up on the disciplinary actions taken in the process.

  • Pro-actively communicates with process owners all relevant issues needing immediate attention.

  • Ensures proper staffing levels to achieve Service Levels

  • Effectively leads the team to achieve program and departmental goals.

  • Communicates objectives and expectations to the team.

  • Conducts Performance Reviews for Team Leaders

  • Leads the Status/Operations calls with the clients.

  • Ensures compliance with all applicable Wipro and to account's policies.

  • Reviews agent feedbacks and provide coaching to Team Leads & L2/QA.

  • Reviews & follows up on the disciplinary actions taken in the process. Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

  • Keeps all company information which includes customer information confidential and secured


  • This position requires excellent people interactions skills.

  • This position requires constant interaction with a broad range of customers. Patience and the ability to perceive the nature of the request is needed.

  • Highly developed verbal and written skills are required to communicate effectively.

  • It is necessary to constantly build and maintain relationships within program as resources and as customers. Able to write effective medical narratives regarding product issues or cases.

  • Must be able to accurately and quickly discern the appropriateness of each inquiry relative to the level of response.


  • Bachelor's graduate of any field

  • 8 years of experience in managing a similar process

How to Apply

Send your resume and application letter to the following address: undefined Cebu Business Park , 155 Tel #:236-0556