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Duties and Responsibilities:

Serve as a team lead for team of QDS providing operational support and QDS production oversight to ensure service delivery performance/quality targets met and medical summarization completed in accordance with client guidelines, templates, and quality standards.
Perform QDS work tasks such as first level scribing and copy/paste medical summaries into client Electronic Health Record (EHR) as needed to meet service levels.
Support client providers/physicians new to system/technology as needed and requested by client
Collaborate with client and cross-team to identify and address opportunities to facilitate accurate and complete QDS chart/medical summary documentation.
Review and track provider feedback trends such as medical summary documentation specification not followed, medical summary inconsistencies or lack/missing information. Shares feedback with individual QDS.
Participate in Quality Management discussions, support the analysis of medical summary documentation and provider feedback trends, and collaborate with Quality Management team to develop plan to address trends/improve performance.
Communicate via video chat, teams, phone calls and screen share with QDS staff to communicate audit findings, provide coaching and facilitate ongoing performance review with new/existing staff.
Responsible for facilitating QDS understanding and compliance with contractual, regulatory, and quality requirements.
Responsible for monitoring licensed staff maintain active licenses as required to perform role and takes actions if there is a licensure lapse or adverse action taken on license.
Support quality team with maintaining high-quality standards and deploying tools/QDS support to promote adherence with account specific documentation guidelines/requirements.
Collaborate with client business leads with successfully resolving issues/addressing opportunities.
Provide feedback to client on utilized platforms, guidelines/workflows, and medical specialty templates when requested.
Actively participate in ongoing educational sessions and in-services to maintain and enhance standard of care and clinical pathways knowledge.
Complete required clinical education hours needed to maintain active licensure/certification.
Maintain an in-depth understanding/knowledge of client’s products and services; participate in new product/service training, in-services and live demonstrations as required/requested by client.
Participate in internal and client facilitated business review, quality, and process improvement discussions to improve AI technology accuracy, provider experience and QDS workflow.
Perform Root Cause Analysis (RCA) for performance deviations and implement plan to address opportunities.
Provides status reports detailing service level, work accomplishments, operations-related issues and risks and performance to client/internal stakeholders in accordance with report delivery schedule.

Qualifications:

Graduate of bachelor’s degree in Nursing
Holds an active, unrestricted Regional (PH) Philippine registered nurse license
Minimum of three (3) months of prior working experience as a registered nurse in a clinical setting is required
Must be amenable to work in Cebu

Why join Accenture?

Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, Inclusion and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Healthy and encouraging work environment
Career growth and promotion opportunities

*Terms and conditions apply

CEBU

Philippine Registered Nurse Analyst (PHRN) | With up to 100,000* Joining Bonus!

2 to 4 Years

With Business Certificates

Established in 1989

16F Ebloc2, Geonzon Street, Cebu IT Park, Apas, Cebu City, Cebu

Total vacancies for this job title: Over 200

Posted On: February 1, 2023

Job ID: 420376

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