IT Account Manager (WFH Setup)

Managerial / Supervisory
Open to Work From Home
With Business Certificates
Established in 2014
11-50 Employees
Work From Home, Cebu
Total vacancies for this job title: 2
Posted On: January 27, 2023
Job ID: 420366

Details

IT ACCOUNT MANAGER (WFH SETUP)

 

Description:

 

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager cultivates a thorough understanding of the client’s business and customer base. He or she helps the client define an IT strategy and ensures that creative executions adhere to it. He or she assists in presenting work to the client and helps the client understand and value the work. The AM delivers excellent customer service to clients and represents their needs and goals within the organization to ensure quality. He or she builds relationships with clients to encourage new and repeat business opportunities.

 

Responsibilities:

  • Responsible for all client communications, conflict resolution, and compliance with client deliverables and revenue.

  • Reviews and contributes to all major deliverables (e.g. project plans, hardware requirements, creative work) to ensure quality standards and that client expectations are met.

  • Ensures that client issues are dealt with swiftly, informing management of any problems that may arise.

  • Responsible for building and maintaining strong, long-lasting client relationships

  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

  • Communicates the client's goals and represents the client's interests to the team.

  • Assists the team in presenting work to the client; helps the client understand and value the work presented.

  • Owns the contract and contract renewals for new work for an existing client.

  • Organizes and archives background material and work relating to the client’s account.

  • Approves change orders and invoices.

  • Notifies client when requests exceed the original scope of the project; if the client wishes to proceed, the account manager revises the project description accordingly.

  • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

  • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

  • Is aware of and pursues opportunities for account growth and new business.

  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

  • Understands company capabilities, and effectively communicates all offerings to the client.

  • Reports to management, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements:

  • Must have strong written and speaking fluency in English

  • Proven account management skills are required in order to create, maintain and enhance customer relationships

  • Minimum 3 years of account management experience

  • A background in and an understanding of Information Technology strategies

  • Experience in delivering client-focused solutions based on customer needs

  • Excellent listening, negotiation, and presentation skills

  • Extremely detail-oriented

  • Technical competence (understanding of software, hardware, networks, etc.)

  • Motivated, goal-oriented, persistent, and skilled at negotiation

  • High level of initiative; works well in a team environment

  • Skill in providing an exceptional customer service

  • Skill in verbal and written communication to analyze, interpret and address customer needs

  • Ability to interact effectively with all levels of management and US customers

  • Knowledge of customer experience management (CEM) best practices

  • Excellent written and oral communication skills

  • Plans and carries out responsibilities with minimal direction

  • Handles stressful situations and deadline pressures well

Summary:

  • Position Shift: Monday to Friday, 8:00PM - 5:00AM PHT (8:00AM to 5:00PM EST)

  • Location: Clark Freeport Zone, Pampanga, Philippines

  • Position Type: Full Time Employee

  • Salary: To be determined based on qualifications associated with the job role

  • COVID-19 considerations: Hybrid Work Set-up because of the Pandemic

Job Type: Full-time

 

Benefits:

  • Additional leave

  • Company events

  • Health insurance

Schedule:

  • 8-hour shift

  • Night shift

Supplemental pay types:

  • 13th-month salary

  • Overtime pay

  • Performance bonus

Ability to commute/relocate:

  • Clark Freeport Zone, Pampanga: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)