Customer Support Executive

About Arcanys 

Arcanys launched in 2010 to help entrepreneurs and innovators from Australia, Europe and other parts of the globe accelerate their software development with dedicated remote engineers from the Philippines (and, more recently, Bulgaria). 

Why work with us? 

There’s a unique spirit to Arcanys—manifested in our amazing talents, passion for technology, and a strong focus on everyone’s career and personal development. As a company rooted in people, we make a point to offer exciting work opportunities and foster a culture that everyone can meaningfully contribute to. 

Join us as a: Customer Support Executive

Qualifications:

• Experience (3+ years) working in a Customer Service role.

• Strong relational skills and communication capabilities.

• Excellent spoken/written English.

Key Responsibilities

• Educate and train clients on how to get the most out of their online presence

• Respond to customer requests for assistance via phone (must be fluent), chat and emails

• Participate in meetings and provide feedback on trends

• Learn about new functionality as it is released to provide the best support for the product

The Perks:

We like to make sure the talent is well taken care of, and here are just some of the benefits you will enjoy:

• Top compensation based on expertise – we are only looking for top talent and pay accordingly.

• Long-term work from home + allowances - we let you work from the comfort of your home + amazing allowances you get to enjoy!

• Reimbursable allowance of up to 15K for your home office setup

• Standard 5 day work week from Monday to Friday.

• Flexible working schedule. You can choose your working hours (within reason).

• Flat management style and open-door policy - no micromanagement and your voice is being heard!

• Work with the latest technologies - you can hone your skills and work with Australian and European clients + a chance to earn more through our self-training program.

• Enrolment to HMO for a maximum of 3 immediate dependents on your 1st day.

• Incentive-based wellness program.

• Toastmasters, English Classes, and other learning opportunities.