MedSpecialized, Inc. is looking for an Online Phone Operator!

About the Client: DrCatalyst

DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English-speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career, you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.

Work Schedule and Arrangement: Night shift, Office-based

Office Location: 8th-floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

Answer inbound calls and help for scheduling, rescheduling, and clinic information.
Make outbound calls for patient appointment reminders, wellness checks, and more.
Supply EMR notes on all calls conducted looping in onsite personnel and providers.
Google Chat with online personnel, as well as separate chats with DRC team members.
The job responsibilities are aligned with the Virtual Administrative Medical Assistant role

Requirements:

A graduate or undergraduate of any course
Must have at least 6 months of experience in a healthcare account
Excellent English proficiency with strong communication skills
25 wpm or faster
Computer literacy (GMail, Google Sheets)
Physically fit to work in a BPO setting
Willing to work in our Cebu IT Park office
Willing to work during holidays and weekends

Salary and monetary benefits (in PHP):

Monthly salary of 18,000 - 28,000
New hire bonus of 5,000
Attendance bonus of 2,000
Monthly risk allowance of 2,000

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacations, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from Outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form
Initial Interview (Virtual)
Final Interview (Virtual)
Job Offer
General Assessment
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

CEBU

Online Phone Operator - Onsite (Healthcare Account)

₱18,000 - 28,000 per month

1 Year or Less

With Business Certificates

Established in 2010

8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Total vacancies for this job title: Over 50

Posted On: February 9, 2023

Job ID: 419975

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