Server Support (WFH Setup)

2 to 4 Years
Open to Work From Home
With Business Certificates
Established in 2014
11-50 Employees
Work From Home, Cebu
Total vacancies for this job title: 2
Posted On: January 27, 2023
Job ID: 419952




Job Description


We are seeking Server Support Specialist to help meet the demands of our expanding client base. We serve companies in a wide range of industries, focusing our efforts on helping our clients prosper. Our technical staff works with our clients remotely to ensure that their Workstations, Servers, and Network Devices are all operating as expected.


Job Responsibilities:

  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

  • Manages IT system infrastructure and any processes related to these systems.

  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.

  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.

  • Provides support for the escalation and communication of status to management and internal customers.

  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

  • Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.

Education and/or Work Experience Requirements:

  • English Communications Skills should be Above Average to Exceptional

  • Bachelor’s Degree in Systems and Network Administration or the equivalent.

  • With Relevant 2-3 Years of Solid Experience Handling Servers (MS 2003,2008,2012)(Linux Centos/Ubuntu) UNIX.

  • Network/Server Administrator Certification – is a plus

  • Experience in building, extending and maintaining a virtual server environment

  • Experience with cloud and traditional SAN/NAS data storage solutions

  • Experience administering a Microsoft Active Directory environment

  • Experience providing superior technical support for end users and clients

  • Demonstrated ability to effectively communicate with all levels in an organization using written and oral communication skills

  • Demonstrated ability to develop action plans that acknowledge user priorities and drive

  • to meet business deadlines

  • Experience administering and managing data and telecommunications networks

  • Experience with traditional monitoring software packages and software utilities

  • Experience with systems analysis and creative problem solving

  • Experience providing technical advice, problem solving and debugging assistance

  • Ability to demonstrate successful self-motivation and the ability to work in a constantly

  • changing environment

  • A working knowledge of database systems (Prefer MS SQL)

  • A working knowledge of Web servers on the Microsoft platform

  • Experienced implementing, supporting, maintaining and troubleshooting infrastructure and application layers related to the deployment of applications in a Microsoft Server environment and/or Linux Centos/Ubuntu.

  • Experienced installing and maintaining physical and virtual networks, firewalls and web application firewalls…

  • Experienced with the administration, maintenance and support of enterprise resource planning systems and software…

  • Experienced leading database projects and administering database systems…


  • Position Shift: Monday to Friday, 8:00PM - 5:00AM PHT (8:00AM to 5:00PM EST)

  • Location: Clark Freeport Zone, Pampanga, Philippines

  • Position Type: Full Time Employee

  • Salary: To be determined based on qualification associated with job role

  • COVID-19 considerations: Hybrid Work Set-up because of the Pandemic

Job Type: Full-time



  • Additional leave

  • Company events

  • Health insurance


  • 8 hour shift

  • Night shift

Supplemental pay types:

  • 13th month salary

  • Overtime pay

  • Performance bonus