Senior Server Engineer (WFH Setup)

5+ Years
Open to Work From Home
With Business Certificates
Established in 2014
11-50 Employees
Work From Home, Cebu
Total vacancies for this job title: 2
Posted On: January 27, 2023
Job ID: 419948

Details

SENIOR SERVER ENGINEER

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Design, specify, and develop project scopes for business applications and systems configurations and equipment upgrades.

  • Analyze project proposals based on strategic technology plans to include identification of potential problem areas and recommendation of optimum approaches for project.

  • Provide technical support for projects, including scoping, engineering, and management as needed.

  • Diagnose, troubleshoot, and resolve business applications and systems performance, connectivity and related problems.

  • Provide escalated technical analysis to clients to include general troubleshooting, logging, analysis, and various system settings.

  • Document processes and procedures as required to assist customers, and to assist team members including knowledgebase articles, asset management, Standard Operating Procedures (SOP), and change management.

  • Provide remote support for clients and other staff.

  • Assist in routing tickets and prioritize requests for technical assistance.

  • Manage and review related tickets in all support queues.

  • Document work, notes, and time in a professional services automation (PSA) ticketing system.

  • Assist other departments with technical assistance and information as needed.

  • Contribute to the career development of junior staff through mentoring and training.

  • Provide support on holidays and afterhours as needed.

  • Participate in an afterhours call rotation for network and voice related support. The call rotation period is seven (7) days and frequency is based on current staff numbers.

Licenses, Certifications, Knowledge Requirements:

  • ITIL Foundation Certification preferred.

  • Microsoft Certified Solutions Expert (MCSE) or comparable work experience.

  • Linux Foundation Certified System Administrator (LFCS) or comparable work experience.

  • Microsoft Server Roles, Role Services, and Features including, but not limited to, Active Directory, DHCP Server, DNS Server, File and Storage Services, Group Policy Management, and Network Load Balancing.

  • Microsoft Exchange, SharePoint, and SQL Server Administration.

  • Microsoft Office 365 Administration.

  • Application delivery frameworks including, but not limited to, Remote Desktop Services, RemoteApp, and VDI.

  • Web server software including, but not limited to, Microsoft IIS, Apache, Tomcat, and content systems like WordPress.

  • Familiarity with line of business applications.

  • Secure Sockets Layer (SSL), Transport Layer Security (TLS), and Certificate Authorities (CA).

  • Cloud enabled backup and recovery technologies, such as StorageCraft Shadow Protect and Veeam Backup+Recovery.

  • Disaster recovery strategy, testing, and troubleshooting.

  • Must pass annual Health Insurance Portability and Accountability Act (HIPAA) compliance certification.

  • Ability to pass Criminal Justice Information Services (CJIS) certification preferred.

  • Employee must comply with the Occupational safety and health seminar provided by the company.

Summary:

  • Position Shift: Monday to Friday, 8:00PM - 5:00AM PHT (8:00AM to 5:00PM EST)

  • Work Location: Clark Freeport Zone, Pampanga

  • Position Type: Full Time Employee

  • Salary: To be determined based on qualification associated with job role

  • COVID-19 considerations: Hybrid work set-up due to Pandemic

Job Type: Full-time

 

Benefits:

  • Additional leave

  • Company events

  • Health insurance

Schedule:

  • 8 hour shift

  • Night shift

Supplemental pay types:

  • 13th month salary

  • Overtime pay

  • Performance bonus

Ability to commute/relocate:

  • Angeles, Pampanga: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)