Who we are (values, mission, purpose)

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over.

Our DNA

At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose

Deliver humanity to business.

Our Vision

Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

Our Mission

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

We’re guide by the values

· Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

· Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

· Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.

· Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.

· Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.

· Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Diversity and inclusion at TTEC

There’s diversity. And then there’s inclusion. We foster an inclusive culture where YOU are welcome to be well...YOU. So, join our team and bring your authentic self to work at TTEC!

Meet a few of our team members in our TTEC Welcomes Me as they share what they experienced before joining the team.

And how they are now encouraged to be themselves as a part of our global family at TTEC. Bring your smile to our vibrant global culture!

Committed to your development

We hear it every day. I want to grow. I want to learn. I want to elevate my career. And we’re here for it! With all the global changes we’ve all been through over the past few years, our commitment to giving you the tools, systems, and support you need to enhance your career has never been more important. It's everything from your new hire orientation (yay, welcome onboard!), to understanding your performance goals and performing in your role, to continued training and development along the way.

It's all the ways we ensure you get what you need to succeed and reach your career goals. Did we mention we have over 10,880 free courses, certifications, and learning modules waiting for you in our TTEC Talent platform? Our goal is to bring more smiles to your face by helping you to elevate your career!

Let's grow together

Flexible work environment

Let’s flex together. Flexibility is important to each of us – whether that’s with our schedules or where and how we go to work. Did you know TTEC had remote jobs before work-from-home was even a real thing? We have a blend of our onsite roles where team members gather in our vibrant spaces to deliver fantastic customer experiences – and we have hybrid roles – and yes, pure remote positions as well.

And there’s even flexibility within that flexible work environment. Our leaders are doing their best to accommodate the needs of our team members in balance with the needs of delivering... that’s right – amazing employee experiences. After all, happy employees mean happy customers.

Flex work environment

Your well-being matters

Living well. Working well. Playing well. And being well. From providing opportunities for financial rewards and recognition so we can share our appreciation for you to comprehensive benefits and wellness programs that help you focus on your well-being...we’re here for it!

We have a saying around here... it’s OK, We’re All Human. It stands for a culture that recognizes that everyone’s human and that it’s ok to talk about mental health. Our world is more complicated than ever and we’re here to come alongside our team members and say – it’s ok, we’re here for you.

Bonus? With a global community of colleagues, we can turn to a teammate halfway around the world not just for work but for a laugh or to catch up on what’s happening in their hometown. We Act as one as we work together on projects, upcoming launches or just on day-to-day activities. We recognize we’re better when we’re working together, and we all feel included.

Giving back in our communities

Giving back is important to each of us. We’re thrilled to share that TTEC supports our passion for making a sustainable and positive impact in our communities through the TTEC Foundation.

We believe education is the foundation of a successful community. We strive to bring students around the world the tools, technology, and access to services they need to flourish. We’re encouraged to submit grant requests to help effect positive change in the communities where we live and work.

MANILA

Customer Service Associate - 24K Salary - Novaliches Site

2 to 4 Years

With Business Certificates

Established in 1982

Robinsons Place Novaliches, Novaliches Proper, Quezon City, Metro Manila

Total vacancies for this job title: 10

Posted On: February 10, 2023

Job ID: 419858

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