Experienced Contact Centre Sales Manager (Day Shift)
Managerial / Supervisory
With Business Certificates
Established in 2014
10/F i1 Bldg., IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title: 1
This is An URGENT Job Vacancy
Posted On: January 4, 2023
Job ID: 419337
We have an exciting opportunity for a proven leader to join our contact centre based in Cebu. If you are relocating - relocation package is negotiable!
A company to be proud of
The Photo Studio is Australia's largest fashion portrait studio providing a personalized 5-star supermodel experience to aspiring models and social media influencers. Our mission is to inspire diversity in the modeling industry while empowering people with self-confidence and body positivity.
Visit our website to to learn more about us: https://thephotostudio.com.au/
In conjunction with SVC PH, Inc. (an affiliate of Executive Boutique Call Center), we are now looking to expand our offshore team of outbound sales consultants.
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!
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CONTACT CENTRE SALES MANAGER
Reporting to the Operations Manager, you will be required to play an integral part in the successful management of the day-to-day operation of the Contact Centre. You will take full responsibility for developing its team members, managing day-to-day team performance, achieving sales targets, delivering the “trust advisor” experience to TPS clients and ensuring compliance with the TPS communication guidelines.
This is a high-sales performance and client experience-oriented role.
You will also be responsible for leading, coaching and managing a 24-person outsourced client contact centre in SVCPH Inc., Cebu, Philippines.
Successful candidate requirements
Minimum 5-year experience in managing contact centre agents as a sales manager
Proven records of leading a team to hit sales targets consistently
An outstanding sales manager and effective leader
A great communicator (with TPS management team, bookers and other stakeholders)
Has experience working with high-involvement products/services, and a deep understanding of western culture is a plus
Willing to work on weekends(as needed)
Willing to work on-site
To support the Head of Client Acquisition and manage a predominantly phone-based sales team to achieve bookings and turn-up targets and deliver excellent service to clients.
Create sales forecasts.
Hit sales quotas.
Analyze performance data.
Mentor and train sales reps.
Recruit, hire, and onboard new salespeople.
Design and implement a scalable sales strategy.
Continuously iterate on and improve upon sales processes.
Manage the day to day planning, control and direction of activities for the team
Actively manage, coach and provide development plans for team members, resolving performance issues promptly and providing motivation that encourages all team members to deliver to their full potential
Oversee team performance, reporting and monitoring quality of outputs to ensure services are at optimum levels
Lead the way for employees on unconscious bias and acting inclusively
Client liaison related to operational performance, changes and risks
Deliver to agreed KPI’s and SLA’s, both internal and external
Recommend process improvement initiatives to drive continuous improvement within the business and for the client
Recommend and, where appropriate, implement contingencies, practical workarounds and workload management strategies
Work as part of the Operational Management team delivering updates and statistics on a daily, weekly and monthly basis
Plan, optimise and forecast resources for the team
Drive customer satisfaction through provision of quality service to our internal and external clients
Actively develop and promote a safe working environment
Champion, accommodate and personally take up approved discretionary learning, development, and social contribution opportunities to measurably drive your team’s participation
Ensure client satisfaction is maintained and/or improved through provision of quality services, in turn leading to growth in services
What will you bring to the role?
We are looking for someone with previous sales leadership experience (minimum of 5 years), ideally managing a sales and client experience-focused team for high-involvement products /services.
Strong Communication Skills
Good People Skills
Strategic Planning Abilities
Some other key skills that you’ll have
Ability to lead the way for employees on unconscious bias and acting inclusively
Being able to help build external partnerships and recruitment campaigns that attract talent from underrepresented groups
Take advantage of diverse views and perspectives to develop new approaches to delivering outcomes
A strong desire to understand individual strengths and developments needs and then provide the appropriate structure and support for each team member to grow accordingly
Outstanding listening, oral and written communication skills for gathering and providing
A high level of initiative, with the ability to tackle problems in a methodical and logical manner
A passion for providing a fantastic client experience
Strong attention to detail and an underlying commitment to delivering quality outcomes
Strong computer skills
Fast learner who can adapt to new systems and processes; using Hubspot is a plus
Experience in living and working in Australia is a plus
Rewards designed for you
Work-related visit to TPS studios in Australia based on the achievement of the team performance.
How to Apply
Interested candidates may send an updated copy of their resume to firstname.lastname@example.org.
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-3 working days.
Heads-up: Our Recruitment Hub opens on Wednesday, Jan. 11, 2023! We will be accepting walk-ins from Monday to Friday 9AM-9PM.
What to prepare:
Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
COVID-19 vaccination card
Location: G/F i1 Bldg., Cebu IT Park, Apas, Cebu City (beside 7-Eleven)