Be our Customer Care Specialist! Earn as much as 36,000.00 per month! Apply Now!
1 Year or Less
High School Graduates are Welcome
With Business Certificates
Established in 2000
11th Floor, PHILAM Building, Cebu Business Park, Luz, Cebu City, Cebu
This is An URGENT Job Vacancy
Posted On: January 4, 2023
Job ID: 419323
Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence.
Providing simple, innovative and affordable online solutions that change lives
To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service
Dreamscape Networks’ five core values represent the principles and beliefs that have guided the company throughout the years. These values are reflected in employees’ decisions and actions every day.
Genuine – The Company believes that one of the most important lessons in life and business is the need to be authentic and honest.
Relentless – The Company is composed of a young and dynamic workforce with a high level of energy and motivation to work beyond the extra mile.
Passion – Dreamscape Networks operates with utmost passion and commitment to continuously serve its customers.
Excellence – The Company promotes a culture of excellent and commitment to continuously serve its customer.
Fun – Dreamscape Networks celebrates every successful milestone it achieves with togetherness as a company. It fosters a productive environment of working while having fun.
The Digital transformation is happening right now, so get on board!
BE OUR CUSTOMER CARE SPECIALIST! EARN AS MUCH AS 36,000.00 PER MONTH! APPLY NOW!
WHAT’S IN IT FOR YOU?
Top Salaries for Top Performers
Generous Rewards for High Achievers
One of the Philippine’s Best Performance Bonus Schemes
Comprehensive and On-Going Training
Opportunities for Personal Development and Career Advancement
Perfect Attendance and Punctuality Bonuses
Health Insurance Coverage
Paid Vacation Leave and Sick Leave
Friday Free Lunch
#bestofficeincebu - Modern, Cool and State of the Art Office with free use of Gym, Karaoke Room, Game Room, and Unlimited Coffee
Understands customer's goals and challenges, consult options and make recommendations to enhance their marketing strategy.
Creates a positive customer experience by responding to billing inquiries, troubleshoot and resolve technical issues and respond to questions on products and services.
Manages difficult customer situations in a cool, calm, composed, and professional manner.
Escalates valid issues to the appropriate channels with urgency, keeping self in a calm and composed state.
Develops customer relationship by providing the Best in World service.
Achieves productivity related targets, quality targets, sales targets, including sales and revenue objectives, average handling time, log in time, available time, schedule adherence, service request closures and quality measures.
Must have at least 1 year Customer Service & Technical Support experience
Must have upselling & cross selling experience
Preferably have knowledge in internet, social media and/or small business
Must have a strong desire to learn the internet and web-based technologies
Must have the ability to work well as part of a team – exhibits objectivity and is open-minded towards the ideas and views of others
Must be professional, enthusiastic, and customer service oriented
Must be amenable to work permanent night shift.
For more information about our company, visit our website: www.dreamscapenetworks.com