Operations Manager / Senior Operations Manager
Managerial / Supervisory
With Business Certificates
Established in 2003
Cebu Business Park, Hipodromo, Cebu City, Cebu
This is An URGENT Job Vacancy
Posted On: January 3, 2023
Job ID: 419223
World's leading Virtual Assistant and customer service company since 2003. Featured on CNN, CBC and lot of media for our services. With offices around the Globe and headquartered in the US & offices at India and Philippines
We are looking for:
OPERATIONS MANAGER / SENIOR OPERATIONS MANAGER
We are managing customer support and back-office operations for Leading US based Technology companies in the eCommerce, Ride sharing, Fintech, SaaS space. Many of our clients are valued over a Billion Dollars and are disrupting their respective industries. If you love technology, gadgets and of Course customer service and support, this job is for you! (and coffee, KPIs, Metrics and all of those as well)
Video tour of our hip offices: https://vimeo.com/279678036
CS Division website: http://www.Teams.ph
Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
Manages and staffs the operations assigned.
Ensure compliance with all established policies and procedures.
Assist and work directly with top management.
Integral in crafting new policies, work as a problem solver, offer expert guidance to all team members, and be ready to roll up his/her sleeves to do any work anytime.
Evaluates direct reports and provides formal counselling and mentoring to staff
Develop individual & team goals and implement plans to carry out objectives
Maximizes potential of subordinates through coaching, development and effective performance management methods.
Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage & training, provision of excellent clientele service.
Oversee and direct the activities of a number of processes & campaigns along with team lead & staff assigned to the campaign.
Responsible for communication of strategy, initiatives and performance metrics.
Defines and manages group/team structures and resource levels to support business needs.
Proactive in delivering work, track client issues and maintains all correspondence and issue resolution.
Maintain discipline of team(s) and staff ethics.
Lead Teams of 100-150 FTEs for single or multiple accounts and multiple LOB for the same account
A graduate of any Bachelor’s Degree
Naturally great with people-especially on phone
At least 3 years(s) of working experience in the related field is required for this position; preferably Program manager / Assistant Manager/ Operation Manager specializing in BPO operations and management
Strong computer skills required, especially suing MS office applications.
Ability to multi-task and work in a fast paced environment, problem solving and analytical skills.
Ability to think logically, communicate clearly with a wide range of users on a wide range of issues.
Strong organizational, analytics and managerial skills
Ability to build productive business relationships with teams and clients.
Ability to self-manage, self-motivate and be accountable for assignments and related deadlines.
Proactive and competent with strong presentation skills.
For more information about our company, visit our website: