Team Lead (Online Streaming Account) - Iloilo

Managerial / Supervisory
With Business Certificates
Established in 2014
1001-5000 Employees
6F Cybergate Iloilo Tower 1, Robinsons Pavia Complex, Ungka, Iloilo City, Iloilo
Total vacancies for this job title: 6
Posted On: January 20, 2023
Job ID: 418971


Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!


Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • Premium workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company, winner of hundreds of industry awards

What is your mission?


As a Team Lead, you are expected to build, train, manage, and motivate a team of Customer Service Representatives. You will also monitor and ensure that the team consistently meet its daily/weekly/monthly/periodic metrics and other relevant SLA goals.


You are also required to perform these job functions:

  • Understand how to leverage the team to improve outcomes and to exceed goals

  • Ensure that each team member is collaborative, supportive, and high-performing

  • Communicate direction, provide regular performance feedback, and develop team members to ensure career growth

  • Provide structured feedback and recommendations for tool and process improvements on an ongoing basis

  • Willingness to perform ground-level and/or front-liner tasks as deemed necessary

Who are we looking for?

  • Completed at least two (2) years in college

  • Minimum two (2)-year experience as a Team Lead in the BPO-setting for a customer service or a technical support account supporting international customers

  • Experience with Google Suite of products and with MS Office

  • Fluent in English, both verbal and written; excellent communication skills

  • Excellent comprehension skills

  • Able to communicate effectively to a variety of audiences and able to give and receive feedback daily; comfortable facilitating presentations to a variety of audiences

  • Experience in leading and in training a team

  • Experience in performance management and call monitoring

  • Tech-savvy and understands computer and home networking terminology (operating systems, browsers, routers, modems, etc.)

  • Ability to work a flexible schedule, including nights, weekends, & holidays

  • Can start ASAP

Who is TDCX?


TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.


TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies looking to tap the region’s growth potential.


We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.


From our first-rate workspaces, above-industry-average compensation packages, and career opportunities to our workplace perks, find out what else is in store when you embark on a career with TDCX.