Customer Support Staff

₱14,000 - 25,000 per month

1 Year or Less

Company Confidential

Established in 2018
11-50 Employees
Carmen, Cagayan de Oro City, Misamis Oriental
Total vacancies for this job title: 1
Posted On: February 1, 2023
Job ID: 418918

Details

Customer Support Staff


A Japanese startup based in Cagayan de Oro is looking for a Customer Support Staff position. Our main business is e-commerce, and we work with multiple suppliers from Japan. As our business is expanding rapidly, this would be a perfect opportunity for those who want to contribute to the development phase of a company. 



Job Responsibilities:

  • Respond to customer Inquiries and resolve any issues

  • Provide excellent customer service to remove customer concerns

  • Keep track and ensure secure payments from customers

  • Record payments received and remind unpaid customers

  • Work with CS Manager to take measure in increasing inside sales

 

Skills and Qualifications: 

  • Experience in Customer Support: 1 year or more

  • Experience in e-commerce industry is a plus

  • Exceptional verbal and written communication in English

  • Great with team members

  • Can relate to a start-up environment

  • Can commute to office in Cagayan de Oro

Monthly Salary:

  • Basic Salary: 14,000 - 25,000 PHP DOE


Working Schedule:

5 working days per week. 

  • Monday - Sunday 10:00 - 19:00 (Lunch break 12:00 - 13:00)

  • Monday - Sunday 20:00 - 28:00 (Lunch break 25:00 - 26:00)

Some weekend and night shifts are required not regularly but occasionally.


Benefits/ Perks:

  • SSS, PHILHEALTH, PAGIBIG

  • Use of company's laptop

  • Allowances DOE

  • 10 Paid Leaves after 1 year in service

  • 13th month pay

  • Team outing and socials