Customer Support Staff
₱14,000 - 25,000 per month
1 Year or Less
Company Confidential
Established in 2018
Carmen, Cagayan de Oro City, Misamis Oriental
Total vacancies for this job title: 1
Posted On: February 1, 2023
Job ID: 418918
Details
Customer Support Staff
A Japanese startup based in Cagayan de Oro is looking for a Customer Support Staff position. Our main business is e-commerce, and we work with multiple suppliers from Japan. As our business is expanding rapidly, this would be a perfect opportunity for those who want to contribute to the development phase of a company.
Job Responsibilities:
Respond to customer Inquiries and resolve any issues
Provide excellent customer service to remove customer concerns
Keep track and ensure secure payments from customers
Record payments received and remind unpaid customers
Work with CS Manager to take measure in increasing inside sales
 
Skills and Qualifications:
Experience in Customer Support: 1 year or more
Experience in e-commerce industry is a plus
Exceptional verbal and written communication in English
Great with team members
Can relate to a start-up environment
Can commute to office in Cagayan de Oro
Monthly Salary:
Basic Salary: 14,000 - 25,000 PHP DOE
Working Schedule:
5 working days per week.
Monday - Sunday 10:00 - 19:00 (Lunch break 12:00 - 13:00)
Monday - Sunday 20:00 - 28:00 (Lunch break 25:00 - 26:00)
Some weekend and night shifts are required not regularly but occasionally.
Benefits/ Perks:
SSS, PHILHEALTH, PAGIBIG
Use of company's laptop
Allowances DOE
10 Paid Leaves after 1 year in service
13th month pay
Team outing and socials