Customer Support Manager

CUSTOMER SUPPORT MANAGER

A Japanese startup based in Cagayan de Oro is looking for a Customer Support Manager position. Our main business is e-commerce, and we work with multiple suppliers from Japan. As our business is expanding rapidly, we are looking for a CS candidate to join our growing team! This would be a perfect opportunity for those who want to contribute to the development phase of a company.

Jobs Responsibilities:

• Manage the workflow of Customer Support team

• Support the Customer Support team for work efficiency

• Keep track and ensure secure payments from customers

• Respond to customer Inquiries and resolve any issues

• Provide excellent customer service to remove customer concerns and complaints

• Establish rapport with customers to increase sales

• Work with CEO to acquire new customers

Skills and Qualifications: 

• Experience in Customer Support: 3 years or more

• Experience in Customer Support management position: 1 year or more

• Experience in e-commerce industry is a plus

• Exceptional verbal and written communication in English

• Great with team members

• Can relate to a start-up environment

• Can commute to our office in Cagayan de Oro

Monthly Salary:

• 25,000 - 40,000 PHP DOE

Working Schedule:

We have day and night shifts. 5 working days per week. 

• Monday - Sunday 10:00 - 19:00 (Lunch break 12:00 - 13:00）

• Monday - Sunday 20:00 - 28:00 (Lunch break 25:00 - 26:00）

Working on weekends (Saturday or Sunday) and some night shifts is required not regularly but occasionally.

Benefits/ Perks:

• SSS, PHILHEALTH, PAGIBIG

• Use of company's laptop

• 10 Paid Leaves after 1 year in service

• 13th month pay

• Team outing and socials