At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

MID-SENIOR IT OPERATION SUPPORT

Required Experience: 3-5 years

Work set-up: Remote (work-from-home)

Essential Skills:

Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
Strong communication skills
Strong problem solving and analytical skills
Excellent problem-solving ability
Would like to work as part of a self-organizing Scrum team in a scaled agile framework
Must be a self-starter and loves to collaborate with the team and client

About IT Operation Support

The IT Operation Support team is responsible for managing Core IT systems like identity management, authentication and authorization, collaboration and communication tools; managing user access and permissions for these systems, and on-boarding line of business SaaS as well as in-house developed applications to identity management, authentication and authorization systems; procuring new software and hardware and integrating them with ITSM processes; onboarding new users to our IT systems; and providing IT support to our internal users for hardware/software/access issues.

Your Responsibilities

This IT Operations Support provides technical solutions to end-users and issues for all core IT systems and is the face of the IT function to the rest of the organization. Execute day-to-day changes to IT core systems and act on user requests (e.g. user on/off boarding, access grant/revocation) following defined processes.

Handle end user support requests, triage them, solve them remotely if possible and forward them to on-site support if not.
Investigate user requests that don’t fall into pre-defined request types, capture needed details, and escalate requests that don’t fit into existing request types to IT Ops Support for custom handling or developing a new process.
Help set up, support, and maintain end user computing environments,
Support requests for accessing resources and granting entitlements according to company policies.
Troubleshoot user issues and pass it to a resolver group if appropriate.
Provide regional support for G Suite, Microsoft and other tools.
Support planning and project execution for strategic IT environment initiatives.

MUST HAVE:

Good communication skills both written and oral
General IT Support knowledge and past experience of IT Support.
Strong communication, organizational, and time management skills.
Excellent customer service skills.
Endpoint security and management
Microsoft/Active Directory administration
System administration & basic housekeeping (onboarding & offboarding of users)
Experience on supporting Mac devices

Why Join Us?

Health Benefits
Training Benefits
Engagement and Activities
Leave
13 Month Pay

Restday: Saturday and Sunday

Time of Work: 9 AM - 6 PM

HOME-BASED

Mid-Senior IT Operation Support

2 to 4 Years

Open to Work From Home

Established in 2019

Home-based

Posted On: December 22, 2022

Job ID: 417801

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