Patching Engineer

2 to 4 Years
Open to Work From Home
With Business Certificates
Established in 2013
201-500 Employees
Home-based
Total vacancies for this job title: 1
Posted On: December 1, 2022
Job ID: 417216

Video Profile

Details

WHAT WE OFFER:

  • Great Place to Work-Certified Company

  • Premium HMO

  • Holistic employee experience

  • Work-from-home and hybrid work setup

  • Rewards and incentives

  • Monthly engagement activities

  • Career advancement opportunities

  • Paid referral program

 

About the Client:

 

Insentra started out as four IT professionals in a Sydney garage. Today, they’re a global team of industry leaders and experts, united by a singular belief in a different way of doing business.

 

They believe that business works best when it’s win-win.

They believe in building and nurturing strong relationships. By transacting only through our partners, they’ve set up our business so that when you succeed, we succeed too.

They believe when our combined efforts are pushing in the same direction, they can get somewhere incredible.

 

Job Summary:

 

Our Managed Services Team is fast pace, nimble and stands for excellence. As such you will be a vital part of the team. This role is for someone who loves variety and is passionate about growing a career as a world-class Patching Engineer. You will be responsible for working with partners and customers to understand their requirements and deliver exceptional outcomes for their environments.

 

Your main responsibilities include;

  • Managing patching compliance levels for our Managed Services clients

  • Working closely with our partners to deliver exceptional outcomes

  • Owning and driving customer success

  • Mentoring, supporting, and developing service desk agents.

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.

 

Ultimately, you will ensure our company’s Managed Services #DeliveryExcellence efforts help us achieve our immediate and long-term business goals in Australia, UK and USA. The Patching Engineer reports to the Head of Services Operations.

 

Responsibilities:

  • Detailing change records and runbooks for clients' CAB approval

  • Working with clients for an appropriate patching change window

  • Executing patching activities and remediation on out-of-band systems

  • Follow an ITIL-based managed services framework and best practices

  • Building relationships with customers and partners

  • Staying up to date with the fast-paced world of IT

  • Understanding and awareness of Service Management processes and tools

Requirements

  • Strong knowledge in managing and automating patching of Microsoft server operating systems.

  • Microsoft System Center Configuration Management (SCCM), including App packaging, patch management and deployment, reporting, ADR, WSUS

  • Advance Administration of Windows Server 2012 R2 – Windows Server 2022, Wintel

  • Experience in managing the features and dependencies of Microsoft technologies. Microsoft Exchange, SQL, SharePoint, Active Directory, DPM, HyperV

  • Understanding and awareness of Service Management processes and tools

  • Motivated for success

  • Positive attitude and love to be part of a team

  • Aptitude to learn and drive to build a career at Insentra

  • Strong analytical problem-solving and interpersonal skills and the ability to perform under pressure

  • Can work with a team to build a process, not just follow one

  • Strong verbal and written communication skills

  • Hard-working, motivated, proactive and enthusiastic

  • Self-starter able to complete tasks with minimal instruction and supervision

  • Understands that 9-5 isn’t always normal, and willing to go the extra mile!

  • Must have Fiber Optic internet with at least 25 Mbps bandwidth

  • Must have a backup desktop or laptop with the latest OS

  • Must be able to work from 6AM-3PM

  • Must be amenable to work in-office as required

In addition, a good working knowledge of and experience with some or all the following are highly desirable.

  • PatchMyPC

  • Kaseya VSA

  • Microsoft Intune

Office address: Building, 15F, BDO Towers Paseo, 8741 Paseo de Roxas, Makati, Metro Manila