Fusion BPO Philippines is looking for aspirant Tech Support(s) to start next week. This is for our Healthcare account ramping up. Be part of our growing team and enjoy the following packages:

What's in it for YOU?

HMO + FREE dependent
Work and grow in a familial environment
Competitive salary package, benefits, and commissions

Job Overview

The EEG Monitoring Technologist is responsible for remotely monitoring EEG studies in progress, ensuring the integrity of EEG data and equipment. Responsible for troubleshooting any problems that may occur during the duration of the study.

Job Responsibilities

Remotely monitor EEG studies in progress, ensuring the integrity of EEG data and equipment
Comply with all established procedures, including communication and technical procedures
Communicate with the patient and/or EEG Technician to identify and troubleshoot any technical issues during the duration of the EEG study. Escalate issues to management when appropriate
Effectively manage high patient volumes and ensure all patient issues are dealt with quickly and professionally
Maintain patient confidentiality in compliance with HIPAA regulations
Communicate effectively with team members regarding problems with patients or diagnostic equipment
Document and chart patient situations, such as terminations or extensions of EEG tests in progress
Must adhere to HIPAA regulations, Company Confidentiality, and Code of Conduct
Perform other duties as assigned

Qualifications

Superior problem-solving and analytical skills
Ability to work a flexible schedule as needed, including weekend rotation
Ability to manage multiple priorities
Knowledge of HIPAA regulations
Proficient in Microsoft Office
Strong organizational skills and the ability to multi-task
Strong verbal and written communication skills
Ability to work within strict timelines
Ability to work with minimal supervision

Minimum Qualifications

At least SHS graduate
At least 3 months of BPO Experience, preferably with Tech or basic troubleshooting experience.
Excellent communication skills - verbal and written
Willing to work on-site
Can start ASAP

Location: 7th floor, Robinson's Cybergate, Fuente Osmeña, Cebu City.

CEBU

Call Center Agents for Healthcare / Tech Account | Basic Troubleshooting | Apply Now!

₱15,000 per month

1 Year or Less

With Business Certificates

Established in 2007

7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St., Capitol Site, Cebu City, Cebu

Total vacancies for this job title: Over 20

Posted On: December 8, 2022

Job ID: 416931

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